Night Front Desk & Guest Services Associate

COP Jacksonville-Orange Park LLC; Jacksonville (FL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) program with company match

Discounted room rates

Training and development opportunities

Job summary

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Jacksonville to create memorable guest experiences from arrival to departure. You will assist guests efficiently and courteously while maintaining high service standards.

The ideal candidate has strong interpersonal skills, a detail-oriented approach, and flexibility to work varied shifts. Competitive wages and comprehensive benefits are offered for full-time associates.

Qualifications

• Prior hospitality or customer service experience is a plus.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Ability to multitask and remain professional in a fast-paced environment.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times.
• Promptly address guest concerns and ensure satisfaction in a timely manner.
• Maintain a high level of service and hospitality standards.
• Post guest charges, collect payments, and follow cash handling procedures.
• Stay knowledgeable about the hotel brand, travel programs, and special offers.

Skills

Customer service

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Job description

Concord Hospitality is seeking a Front Desk Clerk or Guest Services Clerk in Jacksonville to create memorable guest experiences from arrival to departure. You will assist guests efficiently and courteously while maintaining high service standards.

The ideal candidate has strong interpersonal skills, a detail-oriented approach, and flexibility to work varied shifts. Competitive wages and comprehensive benefits are offered for full-time associates.