Hotel Front Desk / Guest Service Rep

AC Hotel – Cincinnati at Liberty Center; Ohio; On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Paid vacation/sick time

Holidays 1/2 pay when worked

Hotel room discounts

401(k) with company contribution

Employee Assistance Program

Job summary

AC Hotel – Cincinnati at Liberty Center is seeking a Guest Service Representative to join our Front Desk team in Liberty Township, OH. This role supports check-in/check-out, handles guest requests, and delivers a welcoming experience. Training is provided, with wage increases at 30, 60, and 90 days based on performance.

The position offers competitive hourly pay, part-time hours, and opportunities to grow within the hotel. Join a team-focused environment where guest satisfaction is a priority.

Qualifications

• Friendly, positive attitude with strong customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Strong communication and professional approach to guest concerns.
• Basic computer skills and ability to stand for extended periods.

Responsibilities

• Serve as the first point of contact for guests, creating a welcoming experience.
• Greet and assist guests during check-in and check-out, ensuring smooth service.
• Handle guest requests, inquiries, and reservations with professionalism.
• Coordinate with Housekeeping, Maintenance, and Sales to ensure seamless operations.
• Manage front desk duties including payments and room assignments.

Job description

AC Hotel – Cincinnati at Liberty Center
7505 Gibson Street
Liberty Township, OH 45069, USA

Description

Position: Guest Service Representative / Front Desk
Starting Salary Range: $15.00-$16.00/hour or more based on experience.
Wage Increases: New hires can earn wage increases at 30, 60, 90 days
Employment Type: Part-Time
Application Deadline: November 15, 2026

Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We’re looking for a Guest Service Representative to join our Front Desk team!

We Offer:
Team Culture: We work as a team and take pride in supporting each other every day
Training and Growth: We provide on-the-job training and support career growth within the company
Employee Recognition: We celebrate achievements and recognize the hard work of our team members

Benefits for all Teammates:
Paid vacation, sick, bereavement, & jury duty
Holidays paid at time & ½ when worked
Travel with hotel room discounts
Teammate referral bonuses
Paid time off to volunteer in your community
Employee Assistance Program with mental health resources
Additional Benefits for Full-Time Teammates:
Affordable health, dental, & vision plans for you and your family
Low-cost accident, critical illness, & hospital coverage
Flexible spending plans options
401(k) retirement plans with company contribution

What You’ll Do:
Serve as the first point of contact for our guests, creating a positive and welcoming experience.
Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude.
Handle guest requests, inquiries, and reservations with professionalism and attention to detail.
Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations.
Manage daily front desk duties, including payments, room assignments, and resolving any guest issues.

We’re Looking For:
A friendly, positive attitude with strong customer service skills.
Ability to multitask and work well in a fast-paced environment.
Strong communication skills and a professional approach to solving guest concerns.
Basic computer skills and the ability to stand for extended periods.
Prior hotel or customer service experience is a plus, but we are happy to train the right candidate!

At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person’s perspective and well being.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.