Guest Service Agent

Drury Hotels Company, LLC; Antioch (CA); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Health benefits

Company-matched 401(k)

Career growth opportunities

Job summary

Drury Plaza Hotel in Antioch is seeking a friendly Front Desk Associate to welcome guests, manage check-in/check-out, and promote hotel programs. You will handle cash, maintain guest records, and respond to guest needs with a positive, service-oriented attitude.

The role includes assisting breakfast and Kickback service, setting up, serving guests, and keeping areas clean. A warm, organized approach and strong English communication are essential for success at Drury Hotels.

Qualifications

• Warm and friendly frontline guest interaction.
• Ability to manage cash handling with accuracy.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Promote hotel programs and maintain guest records.
• Handle cash transactions and monitor guest satisfaction.
• Assist with breakfast and Kickback service and clean-up.
• Represent Drury culture with integrity and hospitality.

Skills

Customer service

Cash handling

Multi-tasking

English proficiency

Job description

Property Location:Drury Plaza Hotel - 3001 Century Farms Cir , Antioch, Tennessee 37013You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025What you will do:Serve as the happy, helpful face of our hotel to guests entering and departing our front door.Ensure exceptional, positive experiences for our diverse team members and guests.Assist guests in a friendly, efficient, courteous, and professional manner.Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers. Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.What we expect of you:With your can-do spirit and unique personality, you will shine at Drury Hotels.We seek friendly, highly organized communicators and multitaskers with these qualifications.Warm and friendly manner in relating to and interacting with the publicDemonstrated attention to detail while handling multiple tasks simultaneouslyFamiliarity with handling money, making change, and using office machines in day-to-day activitiesAbility to speak and receive direction (written and verbal direction) in EnglishWillingness and ability to work alone as scheduledRise. Shine. Work Happy.Hiring Immediately!