Front Desk Experience Specialist – Healthcare (Per Diem)

Complete Care Management LLC; Chicago (IL); On-site; USD 21,000 - 34,000; Part time

Job summary

Complete Care Management LLC in Chicago, IL seeks a compassionate receptionist to greet residents, families and visitors, answer phones, and route inquiries with professionalism. You will be the face of the facility, supporting clinical staff and ensuring a welcoming atmosphere.

This per diem role requires excellent communication, organization, and discretion, with the ability to multitask during busy periods.

Qualifications

• High School Diploma or equivalent.
• Prior experience in high-touch Customer Service environments.
• Proficient in Microsoft Office (Word, Excel, Outlook); ability to navigate multi-line phone systems efficiently.
• Sophisticated professional appearance and exceptional verbal/written communication under pressure.
• Proactive, compassionate approach to assisting residents and staff in a family-focused setting.
• Must be able to multi-task and maintain high performance during emotionally charged periods.
• Must function independently with high personal integrity and flexibility.

Responsibilities

• Operate a high-volume, multi-line telecommunications system with precision-screening, routing, and documenting inquiries with a professional, courteous demeanor.
• Provide a "Gold Standard" welcome to all visitors; manage lobby security via meticulous visitor logs, access control, and surveillance monitoring.
• Act as a resourceful first responder for resident and family needs, promptly reporting critical concerns to the Administrator to ensure seamless care.
• Execute high-level data entry, word processing, and filing; maintain the integrity of confidential records and coordinate daily mail/courier distribution.
• Command the facility's supply inventory, overseeing the procurement and organization of essential resources to ensure uninterrupted operations.

Skills

Communication

Customer service

Professional appearance

Verbal/written communication

Multitasking under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Complete Care Management LLC in Chicago, IL seeks a compassionate receptionist to greet residents, families and visitors, answer phones, and route inquiries with professionalism. You will be the face of the facility, supporting clinical staff and ensuring a welcoming atmosphere.

This per diem role requires excellent communication, organization, and discretion, with the ability to multitask during busy periods.