Receptionist

Complete Care, Inc.; Chicago (IL); On-site; USD 22,000 - 30,000; Part time

Job summary

Complete Care, a premier healthcare pillar in Chicago, IL, seeks a compassionate Receptionist to be the face of the facility. You will handle phones, greet visitors, and support administrative tasks. As the first contact, you’ll route inquiries, log visitors, assist residents and families, and help maintain a secure, welcoming environment.

Per diem shifts include varied times, weekends as needed. Ideal candidate has a high school diploma, strong communication, proficiency in MS Office, and a

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Required prior experience in high-touch Customer Service environments.
• Technical: Proficient in Microsoft Office (Word, Excel, Outlook); ability to navigate multi-line phone systems efficiently.
• Soft Skills: Professional appearance, exceptional verbal/written communication, tact under pressure.
• Mindset: Proactive, compassionate approach to assisting residents and staff.
• Ability to multi-task during high-traffic periods and work independently with integrity.

Responsibilities

• Operate a high-volume multi-line telecommunications system with professional screening and routing.
• Provide a Gold Standard welcome to all visitors; manage lobby security via visitor logs, access control, and surveillance.
• Act as a resourceful first responder for resident and family needs; report concerns to the Administrator.
• Perform high-level data entry, word processing, and filing; maintain confidential records and coordinate daily mail/courier distribution.
• Oversee supply inventory and procurement to ensure uninterrupted operations.

Skills

Communication skills

Professional appearance

Customer service experience

Independent with integrity

Education

High School Diploma or equivalent

Tools

Microsoft Office (Word, Excel, Outlook)

Multi-line phone system

Job description

Receptionist |

Per Diem - All Shifts - including Weekends as needed

Complete Care is a premier healthcare pillar in Chicago, IL. We are seeking a high-caliber, empathetic professional to serve as the face of our facility. As the first point of contact, you don't just answer phones-you curate the first impression of our "extraordinary compassion" for every resident, family member, and visitor.

Why Launch Your Career at Complete Care?

• The Hub of Operations: Your role is central to the facility's success, serving as the critical link between the community and our clinical team.

• A Culture of Belonging: Join a values-driven organization where staff are treated like family and professional excellence is celebrated.

• Professional Development: Thrive in a supportive environment that prioritizes your organizational growth and long-term career fulfillment.

Core Responsibilities: Front-Desk Excellence

• Communication Mastery: Operate a high-volume, multi-line telecommunications system with precision-screening, routing, and documenting inquiries with a professional, courteous demeanor.

• Guest Experience & Security: Provide a "Gold Standard" welcome to all visitors; manage lobby security via meticulous visitor logs, access control, and surveillance monitoring.

• Clinical Liaison: Act as a resourceful first responder for resident and family needs, promptly reporting critical concerns to the Administrator to ensure seamless care.

• Administrative Support: Execute high-level data entry, word processing, and filing; maintain the integrity of confidential records and coordinate daily mail/courier distribution.

• Resource Management: Command the facility's supply inventory, overseeing the procurement and organization of essential resources to ensure uninterrupted operations.

Qualifications for Success

• Education: High School Diploma or equivalent.

• Experience: Required prior experience in high-touch Customer Service environments.

• Technical Command: Proficient in Microsoft Office (Word, Excel, Outlook); ability to navigate multi-line phone systems efficiently.

• Soft Skills: Must possess a sophisticated professional appearance, exceptional verbal/written communication, and the "X-factor" of tactful resourcefulness under pressure.

• The "Supportive Pillar" Mindset: A proactive, compassionate approach to assisting residents and staff in a dynamic, family-focused setting.

• Must be able to multi-task and maintain high performance during emotionally charged or high-traffic periods.

• Must function independently with high personal integrity and flexibility.

Shift: Per Diem | Varied Location: Chicago, IL

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