Guest Services Agent (part-time)

BENCHMARK; Pittsburgh (Allegheny County); On-site; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

Paid time off

401K with company match

Hotel discounts

Paid holidays

Life & AD&D insurance

Employee meals

Free parking

Job summary

Pyramid Global Hospitality is hiring a Front Desk Agent for the Cambria Hotel Pittsburgh Downtown. You will welcome guests, check in/out, and provide courteous service to create memorable stays.

We offer a robust wage package, benefit plans, a matching 401K, professional development, bonuses, travel perks, and growth across a portfolio of hotels. This role requires strong communication and customer-service skills.

Qualifications

• Excellent communication, organization, and customer service are required.
• High school diploma preferred.

Responsibilities

• Handle guest check-ins and check-outs in a friendly, professional manner.
• Manage reservations, cancellations, and use the reservation system.
• Resolve guest issues to ensure satisfaction.
• Process payments with cash handling and card authorizations.
• Coordinate with hotel departments to support requests and maintenance.
• Assist with pre-registration and blocking of reservations.
• Prepare for group arrivals and departures.
• Deliver the highest quality of service to guests at all times.
• Perform other duties as assigned by management.

Skills

Communication skills

Customer service

Organization

Education

High school diploma

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

At the Cambria Hotel Pittsburgh Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice—we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Pittsburgh Downtown with Pyramid Hotel Group can mean for you!

What you will have an opportunity to do:

Please note that this position is not eligible for employment visa sponsorship at this time. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Mission of the Role:

The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front desk related functions. Maintaining Pyramid Global Hospilitality's high standards of service and hospitality.

Essential Job Functions:

• Handles guest check-ins and outs efficiently and in a friendly and professional manner
• Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies
• Resolve guest challenges and take appropriate action to ensure guest satisfaction
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
• Efficient communication with other departments of the hotel in order to support special requests, late checkouts, maintenance needs, and guest concerns
• Assist with pre-registration and blocking of reservations.
• Prepares for group arrivals and departures
• Provides the highest quality of service to guests at all times.
• Perform all other duties as deemed necessary by management

Requirements:

• High school diploma preferred
• Excellent communication, organization, and customer service skilled are required
• Must be able to stand for the duration of a shift

What we offer:

• Health, dental, & vision benefits
• Paid Time Off
• 401K plan with company match
• Hotel discounts
• Paid holidays
• Employer-provided Life & AD&D Insurance
• $1 employee meals
• Free parking

What are we looking for?

Compensation: $16.00 - $17.00