Guest Experience Lead — Front Desk Supervisor

Pyramid Burlington Management; United States; Sur place; USD 36 000 - 54 000; Plein temps

Résumé du poste

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Cambria Hotel Philadelphia Downtown Center City. Join a dynamic team delivering exceptional service in a modern hotel setting and help drive guest satisfaction across a busy Center City property.

Responsibilities include check-ins, guest recovery, shift supervision, staff training, room pre-assignments, and collaboration with maintenance and housekeeping. This is a hands-on supervisory role in a vibrant hospitality environment.

Qualifications

• Flexible schedule including nights, weekends and holidays.
• Proven ability to deliver excellent guest service.
• Strong communication and computer skills.

Responsabilités

• Help guests discover their Wanderlust experience.
• Provide engaging, sincere guest service and address needs.
• Check guests in, note special requests and ensure accurate information.
• Resolve issues and WOW guests through proactive recovery.
• Supervise daily shift processes and enforce SOPs.
• Pre-assign rooms, including VIPs and special requests.
• Coordinate with Maintenance and Housekeeping teams.
• Train and coach front desk staff to ensure quality operations.
• Maintain Sundries shop inventory and ordering.
• Train new Front Desk Agents to deliver exceptional service.
• Promote and sell special hotel programs.
• Interact professionally with other hotel staff and departments.
• Be knowledgeable of emergency procedures and policies.
• Maintain house bank and report to manager on duty.
• Follow posting, charges, refunds procedures and refunds.
• Assist other departments as needed.

Connaissances

Flexible schedule

Excellent verbal and written comms

Outgoing personality

Computer skills

Formation

High school diploma or equivalent

Description du poste

Pyramid Global Hospitality is seeking a Front Desk Supervisor for Cambria Hotel Philadelphia Downtown Center City. Join a dynamic team delivering exceptional service in a modern hotel setting and help drive guest satisfaction across a busy Center City property.

Responsibilities include check-ins, guest recovery, shift supervision, staff training, room pre-assignments, and collaboration with maintenance and housekeeping. This is a hands-on supervisory role in a vibrant hospitality environment.