Guest Services Agent (part-time)

Pyramid Global Hospitality; Pittsburgh (Allegheny County); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health, dental, & vision benefits

Paid Time Off

401K plan with company match

Hotel discounts

Paid holidays

Employer-provided Life & AD&DInsurance

$1 employee meals

Free parking

Job summary

The Front Desk Agent at Cambria Hotel Pittsburgh Downtown within Pyramid Global Hospitality is responsible for greeting guests, checking them in/out, and delivering friendly service.

You will use the reservation system, handle payments, and coordinate with other hotel departments to meet guest needs while maintaining high standards of professionalism.

Qualifications

• High school diploma preferred.
• Excellent communication, organization, and customer service skills are required.
• Must be able to stand for the duration of a shift.

Responsibilities

• Handles guest check-ins and check-outs efficiently and professionally.
• Uses the reservation system to take reservations and explain cancellation policies.
• Resolves guest challenges to ensure satisfaction.
• Processes payments with proper cash handling and card authorization.
• Communicates with other hotel departments to support requests and maintenance.
• Assists with pre-registration and blocking of reservations; prepares for group arrivals/departures.
• Delivers the highest quality of service to guests at all times; performs other duties as needed.

Skills

Communication

Organization

Customer service

Education

High school diploma

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

At the Cambria Hotel Pittsburgh Downtown we consistently rise above the competition. On day one, you will begin with a robust wage package, excellent benefit plans, a matching 401K plan, professional development, generous bonuses, travel perks and the opportunity to grow across a portfolio of 140 hotels representing all major brands. We are an Employer of Choice— we understand that the care of our team members is as important as the service we provide to our guests and the communities around us. If you have a genuine passion for hospitality, come and join our team. You will have an important role in the delivery of outstanding service and memorable experiences for each guest. You will have fun, learn and be part of a successful journey at a growing company. Find out today what a career at Cambria Hotel Pittsburgh Downtown with Pyramid Hotel Group can mean for you!

What You Will Have An Opportunity To Do

Please note that this position is not eligible for employment visa sponsorship at this time. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.

Mission Of The Role

The Front Desk Agent is responsible for assisting guests efficiently, courteously, and professionally in all front desk related functions. Maintaining Pyramid Global Hospilitality's high standards of service and hospitality.

Essential Job Functions

• Handles guest check-ins and outs efficiently and in a friendly and professional manner
• Utilizes a thorough working knowledge of the reservation system and procedures; takes reservations and knows cancellation procedures and policies
• Resolve guest challenges and take appropriate action to ensure guest satisfaction
• Process customer payments according to established procedures and policies including proper cash handling and credit card authorizations
• Efficient communication with other departments of the hotel in order to support special requests, late checkouts, maintenance needs, and guest concerns
• Assist with pre-registration and blocking of reservations. Prepares for group arrivals and departures
• Provides the highest quality of service to guests at all times.
• Perform all other duties as deemed necessary by management

Requirements

• High school diploma preferred
• Excellent communication, organization, and customer service skilled are required
• Must be able to stand for the duration of a shift

What We Offer

• Health, dental, & vision benefits
• Paid Time Off
• 401K plan with company match
• Hotel discounts
• Paid holidays
• Employer-provided Life & AD&D Insurance
• $1 employee meals
• Free parking

Compensation

$16.00

$17.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.