Front Office Leader: Elevate Guest Experience & Team Growth

Renaissance Mobile Riverview & Battle House Hotel & Spa; Mobile (AL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

Paid Holidays, PTO, and Sick Leave

401(k) with Company Match

Tuition Reimbursement

Marriott Hotel Discounts Worldwide

Food & Beverage Discounts

Career Growth and Advancement Opportunities

Job summary

Renaissance Mobile Riverview & Battle House Hotel & Spa is seeking an Assistant Front Office Manager to lead operations within the Rooms Division. This role involves developing team members and ensuring exceptional guest experiences while working with hotel leadership to optimize operations.

The ideal candidate has a passion for guest service, previous leadership experience, and the ability to thrive in a fast-paced environment. Join a historic hotel known for hospitality excellence and enjoy a range of benefits and career development opportunities.

Qualifications

• Previous leadership experience in Front Office, Guest Services, or Rooms Operations.
• Strong ability to thrive in a fast-paced environment.
• Attention to detail and ability to handle guest concerns professionally.

Responsibilities

• Lead daily Front Office operations ensuring exceptional guest service.
• Coach and develop Front Desk associates fostering hospitality excellence.
• Optimize staffing and revenue opportunities with hotel leadership.

Skills

Guest service passion

Team development

Operational excellence

Marriott experience

PMS experience

Job description

Renaissance Mobile Riverview & Battle House Hotel & Spa is seeking an Assistant Front Office Manager to lead operations within the Rooms Division. This role involves developing team members and ensuring exceptional guest experiences while working with hotel leadership to optimize operations.

The ideal candidate has a passion for guest service, previous leadership experience, and the ability to thrive in a fast-paced environment. Join a historic hotel known for hospitality excellence and enjoy a range of benefits and career development opportunities.