Front Desk Clerk - Full-Time

Riverview Plaza Hotel; Mobile (AL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health, Dental, Vision and Life Ins.

Disability coverage (Short/Long-Term)

Paid holidays and PTO

401k with matching

Tuition Reimbursement

Hotel and F&B Discounts

Job summary

Renaissance Riverview Plaza Hotel is seeking a Front Desk Clerk to ensure smooth guest arrivals and departures while upholding high hospitality standards. You will verify room blocks, handle pre-registration, and assign rooms based on location, rate, and status, delivering exceptional guest service.

Responsibilities include greeting guests, issuing keys, answering questions about services and local amenities, and processing check-ins/check-outs with accuracy and courtesy.

Qualifications

• High School diploma or equivalent required.

Responsibilities

• Greet guests warmly and ensure a welcoming atmosphere on arrival.
• Assign rooms based on location, rate, guaranteed type, Marriott rewards, or group status.
• Issue room keys and coordinate with Bellhop for smooth arrivals.
• Answer inquiries about hotel services, registration, local amenities, and directions.
• Maintain knowledge of groups/events and local happenings for guest information.
• Process reservations, including walk-ins, with accuracy and courtesy.
• Assist guests with safety deposit boxes and ensure confidentiality of belongings.
• Post, correct, or adjust charges on guest accounts as needed.

Education

HS Diploma/GED

Job description

At Renaissance Riverview Plaza Hotel, we pride ourselves on delivering unparalleled service in a beautiful environment. Our hotel is full of warmth, luxury, and modern amenities, offering our guests an unforgettable experience. We are seeking dynamic and results-driven candidates to join our team to deliver outstanding service to our guest.

Why Join Us? This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant impact. We offer a collaborative work environment, opportunities for growth, and the chance to work with a passionate team dedicated to creating memorable experiences for our guests.

As a part of the PCH Hotels & Resorts portfolio, we offer a robust compensation and benefits package, including:

• Health, Dental, Vision and Life Insurance including FSA and HSA options
• Short and Long-Term Disability
• Paid holidays, Vacations, PTO and Sick Leave.
• 401k with matching
• Tuition Reimbursement
• Hotel and Food and Beverage Discounts

And much more!

Job Description:

As a member of our hospitality team, the primary responsibility of a Front Desk Clerk is to provide smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

• Warmly greets guests in a professional and hospitable manner, creating a welcoming atmosphere upon arrival.
• Skillfully assign rooms based on room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, ensuring optimal guest experience.
• Issue room keys and provide escort instructions to the Bellhop for smooth guest arrivals.
• Knowledgeably respond to guest inquiries about hotel services, registration, local amenities, entertainment options, and travel directions, providing helpful recommendations.
• Maintain up-to-date knowledge of groups or events in-house and current local events, ensuring guests are well-informed about relevant activities.
• Understand qualified discounts, their availability, and the proper application of vouchers for eligible guests.
• Handle future and same-day reservations efficiently, accommodating walk-in guests with professionalism and attention to detail.
• Conduct guest check-ins and check-outs in a knowledgeable, efficient, friendly, and professional manner, ensuring a smooth process for guests.
• Assist guests with the use of safe deposit boxes at the Front Desk, ensuring the security and confidentiality of their belongings.
• Accurately post, correct, or adjust charges to guest accounts as necessary, maintaining precise records.
• Be well-versed in hotel credit, cash-in-advance, and check-cashing procedures, adhering to established policies.
• Maintain and complete Front Desk reports thoroughly, ensuring accurate and timely documentation.
• Handle cash transactions with accuracy and integrity, following cash handling procedures meticulously.

Qualifications

Education

Preferred

High School or better in HS Diploma/GED.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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