Guest Experience Lead – Luxury Hotel Front Desk

Pchresorts; Mobile (AL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401k with matching

Tuition Reimbursement

Hotel and Food & Beverage Discounts

Paid holidays and PTO

Job summary

Renaissance Riverview Plaza Hotel in Mobile, AL is seeking a Front Desk Clerk to deliver exceptional guest arrivals and departures while maintaining Lodging standards.

Responsibilities include room verification, pre-registration, and accurate room assignment, along with addressing guest concerns promptly to ensure satisfaction. This role requires empathy, professional communication, and a proactive service mindset.

Qualifications

• High school diploma or GED required.
• Prior front desk or hospitality experience preferred.
• Excellent guest service and communication skills.

Responsibilities

• Greet guests warmly and manage room assignments.
• Check in/out guests efficiently with accuracy.
• Issue keys and coordinate with bell staff.
• Answer questions about local services and events.
• Maintain front desk records and handle cash securely.

Skills

Guest service

Room assignment

Check-in/check-out

Cash handling

Reservations

Education

HS Diploma/GED

Job description

Renaissance Riverview Plaza Hotel in Mobile, AL is seeking a Front Desk Clerk to deliver exceptional guest arrivals and departures while maintaining Lodging standards.

Responsibilities include room verification, pre-registration, and accurate room assignment, along with addressing guest concerns promptly to ensure satisfaction. This role requires empathy, professional communication, and a proactive service mindset.