Assistant Front Office Manager

Renaissance Mobile Riverview & Battle House Hotel & Spa; Mobile (AL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

Paid Holidays, PTO, and Sick Leave

401(k) with Company Match

Tuition Reimbursement

Marriott Hotel Discounts Worldwide

Food & Beverage Discounts

Career Growth and Advancement Opportunities

Job summary

Renaissance Mobile Riverview & Battle House Hotel & Spa is seeking an Assistant Front Office Manager to lead operations within the Rooms Division. This role involves developing team members and ensuring exceptional guest experiences while working with hotel leadership to optimize operations.

The ideal candidate has a passion for guest service, previous leadership experience, and the ability to thrive in a fast-paced environment. Join a historic hotel known for hospitality excellence and enjoy a range of benefits and career development opportunities.

Qualifications

• Previous leadership experience in Front Office, Guest Services, or Rooms Operations.
• Strong ability to thrive in a fast-paced environment.
• Attention to detail and ability to handle guest concerns professionally.

Responsibilities

• Lead daily Front Office operations ensuring exceptional guest service.
• Coach and develop Front Desk associates fostering hospitality excellence.
• Optimize staffing and revenue opportunities with hotel leadership.

Skills

Guest service passion

Team development

Operational excellence

Marriott experience

PMS experience

Job description

Battle House Renaissance Mobile Hotel & Spa; Mobile, AL

Historic elegance. Modern luxury. Exceptional hospitality.

Located in the heart of downtown Mobile, the Battle House Renaissance Hotel & Spa is one of the South's most iconic destinations. Rich in history and renowned for delivering exceptional guest experiences, our hotel blends timeless charm with modern luxury, creating memorable stays for travelers from around the world.

About The Role

As Assistant Front Office Manager, you will serve as a key leader within the Rooms Division, partnering with the Director of Front Office to oversee daily operations, develop associates, and deliver exceptional guest satisfaction. This role is ideal for a hospitality professional who enjoys leading from the front, coaching teams, solving challenges, and creating memorable guest experiences.

What You'll Do

• Lead daily Front Office operations, ensuring exceptional service throughout the guest arrival, stay, and departure experience
• Coach, develop, and inspire Front Desk associates while fostering a culture of accountability, teamwork, and hospitality excellence
• Resolve guest concerns with professionalism and urgency, turning service opportunities into memorable experiences
• Partner with hotel leadership to optimize staffing, revenue opportunities, operational efficiency, and guest satisfaction scores
• Support recruiting, onboarding, training, and performance management efforts to build a high-performing team

The Ideal Candidate

• Previous leadership experience in Front Office, Guest Services, or Rooms Operations within a hotel or resort environment
• Strong passion for guest service, team development, and operational excellence
• Marriott experience, PMS experience, and knowledge of Front Office operations strongly preferred
• Ability to thrive in a fast-paced environment while maintaining professionalism, flexibility, and attention to detail

Why Join the Battle House?

As part of PCH Hotels & Resorts, you'll join an award-winning hospitality company known for its commitment to excellence, associate development, and "Hospitality with Heart & Soul."

Benefits & Perks

• Medical, Dental, Vision, and Life Insurance, with FSA and HSA options
• Paid Holidays, PTO, and Sick Leave
• 401(k) with Company Match
• Tuition Reimbursement
• Marriott Hotel Discounts Worldwide
• Food & Beverage Discounts
• Career Growth and Advancement Opportunities Across the PCH Portfolio

If you're ready to grow your hospitality leadership career at one of Alabama's most prestigious hotels, we'd love to hear from you!