Front Desk Experience Manager

Woodhouse Spa - Cedar Park; Georgia; On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive Pay and Incentive programs

W-2 Employment status

Paid vacations for full time employees

Generous discounts for services and产品

Woodhouse training program

Job summary

Woodhouse Day Spa in Buckhead, Atlanta, is seeking a Front Desk Concierge Manager to lead the hospitality team and drive guest satisfaction. You will oversee front desk operations, retail activities, and staffing, ensuring a premium guest experience.

You will collaborate with the Spa Manager to deliver VIP experiences, manage inventory, and promote the Woodhouse brand through active engagement and event support. Strong leadership and a passion for service are essential.

Qualifications

• 4+ years of excellent customer service.
• Retail management experience is required.
• Strong leadership and communication skills.
• Efficient, organized, and able to multitask.
• Proficient with computers and office equipment.
• Energetic, enthusiastic, and motivating.
• Creative in marketing, promotion, and programming.
• Spa experience is highly desirable.
• Bachelor’s degree in hospitality or business preferred or equivalent work experience.

Responsibilities

• Lead and motivate a staff of 6–7 hospitality personnel.
• Utilize Meevo system for appointments, follow-ups, and technician scheduling.
• Handle customer interactions via phone and in-person bookings.
• Maintain a seamless customer journey from start to finish.
• Follow up with customers to encourage repeat visits.
• Assist in meeting weekly/monthly retail goals through staff motivation.
• Collaborate with Spa Manager to provide VIP experiences and events.
• Manage retail inventory and presentation; open or close operations as needed.
• Support marketing and brand awareness.

Skills

Customer service

Retail management

Leadership

Communication

Multitasking

Computer skills

Spa industry knowledge

Education

Bachelor’s degree in hospitality or business

Job description

Benefits

• Opportunity for advancement
• Training & development
• Employee discounts

Front Desk Concierge Manager - Buckhead, Atlanta

We want to hire the best personnel and build a team that delivers the highest quality of customer service in all that we do. Our management cares for our employees and our employees care for our customers. We strive to be our best selves as we leverage each other and develop outstanding skill sets along the way. Our philosophy of care also extends beyond our walls into our surroundings where we recognize the need to be engaged in philanthropic paths for healthier communities of people.

The Front Desk Manager (FDM) is the lead of the hospitality team. He/She/They are responsible for ensuring that the highest levels of guest satisfaction are attained by assisting with leading and motivating staff to achieve goals and exceed guest expectations. Responsibilities include managing front desk operations including retail management, inventory management. He/She/They work in collaboration with the Assistant Manager to assist in the training and supervision of all front desk staff.

Responsibilities Include

• Manage of staff of 6-7 hospitality personnel who are the coordinators of the guest experience and flow
• Ensure efficient utilization of the Meevo system to handle all guest operations for appointments, follow-ups, and appropriate Scheduling of technicians
• Manage customer interaction on phones, and in person booking appointments, and responding to inquiries
• Manage the customer flow for a seamless customer experience from the start of their journey to the end.
• Follow up with customers to maintain customer connection and repeat visits to Woodhouse-Buckhead
• Help meet the weekly and monthly retail goals by motivating staff to sell product
• Work in collaboration with the Spa Manager as liaison providing a unique experience for VIP customers such as maintaining the beverage and food flow, special attention catering, and special events as the Experience Manager
• Manage retail inventory and retail presentation
• Be prepared to open or close operations when needed
• Help promote Marketing and Brand Awareness

Job Skills Required

• 4+ years of excellent customer service
• Retail Management experience
• Strong leadership and excellent communication skills
• Efficient, well organized, and able to multitask a variety of duties
• Proficient in appropriate computer skills and office equipment
• An energetic, enthusiastic, and motivational individual
• Creative in marketing, promotion, and programming
• Previous spa experience highly desirable
• Bachelor’s degree in hospitality or business preferred or equivalent work experience

Woodhouse Benefits Include

• Competitive Pay and Incentive programs
• W-2 Employment status
• Paid vacations for full time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state of the art facility
• Ongoing training opportunities on the Woodhouse University website

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.

Compensation: $20.00 - $25.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location