Front Desk & Enrollment Concierge — Member Experience

goldfish-careers; Rochester (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School is seeking a Front Desk and Sales Associate to be the welcoming face of our front desk. You’ll engage with families daily, guide enrollment, and support merchandise and vending purchases. The role requires clear communication, willingness to learn our systems, and availability for evenings and weekends.

CPR, First Aid, and AED certifications must be obtained. As part of a part-time, non-exempt team, you’ll help maintain a smooth front desk operation, handle inquiries, and

Qualifications

• Natural communicator comfortable on the phone and in person with families.
• Experience in customer service or administrative roles preferred.
• Basic computer skills and willingness to learn our systems.
• Must obtain CPR, First Aid, and AED certifications through Goldfish Swim School.

Responsibilities

• Greet every member and family warmly at check-in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive approach.
• Guide families through the student enrollment process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally with a solution-driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

Skills

Communication

Customer service

Administrative support

Basic computer skills

Job description

Goldfish Swim School is seeking a Front Desk and Sales Associate to be the welcoming face of our front desk. You’ll engage with families daily, guide enrollment, and support merchandise and vending purchases. The role requires clear communication, willingness to learn our systems, and availability for evenings and weekends.

CPR, First Aid, and AED certifications must be obtained. As part of a part-time, non-exempt team, you’ll help maintain a smooth front desk operation, handle inquiries, and