Front Desk and Sales Associate

goldfish-swim-school-oakdale; Eagan (MN); On-site; USD 17,908 - 23,419; Part time

Job summary

Goldfish Swim School is seeking a Front Desk and Sales Associate to welcome families, guide enrollment, and support members in a fast-paced environment. You’ll be the friendly voice at check-in and a key contributor to member experience.

Responsibilities include greeting visitors, answering calls, processing registrations, and handling concerns with a positive, service‑minded approach. CPR/First Aid/AED certifications will be required, with evening and weekend shifts expected.

Qualifications

• Customer service experience preferred.
• Comfortable speaking with families and callers.
• Basic computer skills and ability to learn new software.

Responsibilities

• Greet members and families at check‑in and ensure a warm welcome.
• Answer phones and conduct outbound sales calls to prospective members.
• Guide families through enrollment and registration processes.
• Handle customer concerns professionally and resolve issues.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with care.
• Keep front desk and areas clean, organized, and stocked.
• Enforce safety rules and administer first aid when needed.

Skills

Customer service

Phone communication

Administrative experience

Software literacy

Organizational skills

Job description

Job Title: Front Desk and Sales Associate

Reports to: Assistant Manager - Sales

FLSA Status: Part time, Non-Exempt

Summary: We’re looking for a friendly, driven, and detail‑oriented Front Desk and Sales Associate to be the welcoming face of our Front Desk. This is a people‑first role – you’ll connect with prospective and current members every single day and guide families through enrollment. If you love talking to people, thrive in a fast‑paced environment, and take pride in making a great first impression, this role is for you.

Duties and Responsibilities:

• Greet every member and family warmly at check‑in and make them feel welcomed from the moment they walk through the door.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members with a positive, confident approach.
• Guide families through the student registration process using effective sales and customer service techniques.
• Handle customer concerns and complaints professionally, with a solution‑driven approach.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized, and well‑stocked front desk, snack area, changing rooms, restrooms, and lobby area.
• Enforce safety rules and administer first aid when necessary.

What We’re Looking For:

• A natural communicator who is comfortable on the phone and in person with families of all backgrounds.
• Comfortable learning new software – we’ll train you on our systems.
• Organized, dependable, and proactive about following through on tasks and commitments.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• Required to obtain CPR, First Aid, and AED certifications through Goldfish Swim School.
• Must be available for evening and weekend shifts.

What Success Looks Like:

• Every family who calls or walks in leaves feeling heard, helped, and excited to enroll.
• Enrollment numbers grow because follow‑up is consistent and conversations are genuine.
• The front desk runs smoothly – schedules are ready, check‑ins are seamless, and nothing falls through the cracks.
• Families feel confident they’re in the right place from their very first interaction.

Our Culture:

At Goldfish Swim School, we believe every child deserves to be safe in and around water. Our team is passionate, people‑first, and committed to a golden experience every day. As a Front Desk and Sales Associate, you’re often the very first voice a family hears – and the reason they choose us.