Front Desk Sales & Service Specialist

Goldfish Swim School; Phoenix (AZ); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Training & development

Opportunity for advancement

Flexible schedule

Employee discounts

Leadership roles

Job summary

Goldfish Swim School is seeking a Front Desk Customer Service Representative to greet families, process registrations and handle inquiries at the front desk. You will be the first point of contact and help create a positive, welcoming experience for members and guests.

Training is provided, with opportunities for advancement as the school grows. The job requires weekend availability and the ability to work well with children in a fast-paced pool environment.

Qualifications

• High school diploma or GED required; some college preferred.
• Two years previous customer service and/or administrative office experience required.
• Intermediate level computer skills using Word, Excel and other software systems.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Skills

Interpersonal communication

Organizational skills

Customer service

Education

High school diploma or GED

Tools

Word

Excel

Job description

Goldfish Swim School is seeking a Front Desk Customer Service Representative to greet families, process registrations and handle inquiries at the front desk. You will be the first point of contact and help create a positive, welcoming experience for members and guests.

Training is provided, with opportunities for advancement as the school grows. The job requires weekend availability and the ability to work well with children in a fast-paced pool environment.