Front Desk & Enrollment Specialist

Goldfish Swim School; Northern (KY); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Goldfish Swim School is seeking a Front Desk and Sales Associate to greet families, handle inquiries, and guide enrollment in a part-time, on-site role. You will answer calls, conduct outbound sales, and assist with purchases while maintaining a welcoming front desk and retail area.

Applicants should have strong communication skills, be organized, and have prior customer service experience. Evening and weekend availability is required, and CPR/First Aid/AED certifications will be provided

Qualifications

• Excellent communication with families and colleagues.
• Willingness to learn Goldfish Swim School systems.
• Organized, dependable, and proactive.
• Previous customer service or administrative experience preferred.
• Basic computer skills.
• CPR, First Aid, and AED certifications required through Goldfish Swim School.
• Must be available for evening and weekend shifts.

Responsibilities

• Greet members and families at check-in and provide a welcoming experience.
• Answer phones, respond to inquiries, and conduct outbound sales calls to prospective members.
• Guide families through the enrollment process using sales and customer service techniques.
• Address customer concerns professionally and resolve issues.
• Assist families with merchandise and vending purchases.
• Make calls to resolve open account issues with professionalism and care.
• Maintain a clean, organized front desk, snack area, changing rooms, restrooms, and lobby.
• Enforce safety rules and administer first aid when necessary.

Skills

Communication

Software training

Organization

Customer service

Basic computer skills

CPR/First Aid/AED certification

Evening/weekend availability

Tools

Goldfish systems

Job description

Goldfish Swim School is seeking a Front Desk and Sales Associate to greet families, handle inquiries, and guide enrollment in a part-time, on-site role. You will answer calls, conduct outbound sales, and assist with purchases while maintaining a welcoming front desk and retail area.

Applicants should have strong communication skills, be organized, and have prior customer service experience. Evening and weekend availability is required, and CPR/First Aid/AED certifications will be provided