Front Desk & Eligibility Services Specialist

Roanoke County, VA; Roanoke (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Roanoke County, VA is seeking a front desk/administrative assistant to support internal and external customers. The role involves information provision, data entry, and basic clerical duties in a public-facing environment.

Responsibilities include opening/closing the lobby, answering calls, maintaining records, handling payments, and assisting with benefits applications and referrals to community resources.

Qualifications

• High school diploma or equivalent; accounting or bookkeeping training preferred.
• Considerable customer service experience required.
• Experience in clerical and/or accounting duties.
• Ability to work with the public in person and by phone.

Responsibilities

• Assist customers with information or services at the front desk and by phone.
• Open and close the lobby per agency procedures.
• Answer calls on a multi-line telephone and provide department information.
• Process payments and issue receipts; handle cash per policy.
• Prepare and maintain computer records and eligibility files.
• Assist customers with applications for benefits and/or services.
• Retrieve and distribute mail, faxes, and documents at the front desk.
• Route online and paper applications; assist with referrals to resources.

Skills

Customer service

Communication

Front desk

Data entry

Recordkeeping

Cash handling

Microsoft Word

Excel

Education

High school diploma or equivalent with accounting/training

Tools

Microsoft Word

Excel

Job description

Roanoke County, VA is seeking a front desk/administrative assistant to support internal and external customers. The role involves information provision, data entry, and basic clerical duties in a public-facing environment.

Responsibilities include opening/closing the lobby, answering calls, maintaining records, handling payments, and assisting with benefits applications and referrals to community resources.