Front Desk & Admin Support Specialist

Ocean State Job Lot; Virginia, Northern (MN, KY); Hybrid; USD 32,000 - 44,000; Full time

Job summary

Mount Rogers Community Services seeks an Office Assistant to support daily operations across the facility. You will handle reception, message distribution, mail duties, and serve as a resource for staff and visitors.

Your role includes processing fees, reconciling deposits, managing client records in the electronic health record system, ensuring security, and assisting with scheduling, reports, and general office tasks as directed by the Center Director.

Qualifications

• High school education or equivalent required.
• Good typing, data collection and computer skills.
• Good oral and written communication skills.
• Knowledge of office procedures and office machines.
• Good organizational and time management skills.
• Ability to interact with people in a positive and supportive manner.
• Ability to work independently and as a team member.

Responsibilities

• Reception - Answer telephone, fax information, take and distribute messages for staff. Greet individuals and accompanying caregivers, vendors, guests and other staff directing them to the appropriate location.
• Reimbursement - Collect and receipt fees, and make daily bank deposits. Reconcile money drawer daily. Conduct financial interviews with clients in order to assess/collect fees for services. Obtain individuals' payer information for the purpose of verifying benefits and coverage.
• Records Management - Manage individuals' information in the electronic health record in accordance with agency and regulatory requirements. Scan and attach information into the individuals' electronic health record. Process requests for record information, after approval from Center Director, and within 10 days of receipt.
• Facility Security - Secure the facility at opening and closing; Assure that all monies, doors, windows, are locked at the end of each day.
• Assist in day to day operations which may vary by facility but may include: managing clinical staff's schedules, as well as reschedules and appointments not kept; manage facility's vehicle and hot spot logs; make appointment reminder calls; submit charge account documentation to the administrative office; submit work orders as needed; purchase and order supplies as needed; complete daily schedule reviews; assist in generating reports as needed; complete Rapid Access administrative Assessments.
• Meetings/Trainings - Attend meetings held for a variety of purposes, including in-service trainings. Keeps mandatory training up-to-date.

Skills

Typing

Data collection

Computer skills

Oral communication

Written communication

Office procedures

Office machines

Organizational skills

Time management

Interpersonal skills

Teamwork

Independent work

Education

High school education or equivalent

Tools

Electronic Health Record

Job description

Mount Rogers Community Services seeks an Office Assistant to support daily operations across the facility. You will handle reception, message distribution, mail duties, and serve as a resource for staff and visitors.

Your role includes processing fees, reconciling deposits, managing client records in the electronic health record system, ensuring security, and assisting with scheduling, reports, and general office tasks as directed by the Center Director.