Empowering Benefits Eligibility Specialist

Roanoke County, VA; Roanoke (VA); On-site; USD 40,000 - 52,000; Full time

Job summary

Roanoke County, VA is seeking a diligent Eligibility Specialist to process applications for financial and medical assistance. The role involves interviewing applicants, explaining program rights and responsibilities, and determining eligibility using informed judgement.

The position requires the ability to interpret policies, analyze data, and communicate clearly with clients and partner agencies. A high school diploma is required, and some experience with public assistance is preferred.

Qualifications

• Must have a high school diploma or equivalent.
• Preferred: some experience with public assistance programs.
• Certifications or licenses: none required.

Responsibilities

• Interviews applicants as part of eligibility determinations.
• Explains available programs, rights and responsibilities to applicants.
• Processes applications and determines eligibility using independent judgement.
• Interprets policy and procedures across program areas.
• Evaluates data for completeness and accuracy.
• Monitors cases for changes and updates benefit levels accordingly.
• Determines employability status of applicants.
• Detects fraud cases and makes referrals.
• Maintains eligibility reports and files for individual cases.
• Advises clients of other available services inside and outside the agency.
• Corresponds with families and other agencies as needed.
• Completes and submits financial assistance reports by deadlines.

Skills

Interviewing skills

Policy interpretation

Independent work

Data analysis

Communication

Math calculations

Report writing

Education

High school diploma or equivalent

Tools

Personal computer

Job description

Roanoke County, VA is seeking a diligent Eligibility Specialist to process applications for financial and medical assistance. The role involves interviewing applicants, explaining program rights and responsibilities, and determining eligibility using informed judgement.

The position requires the ability to interpret policies, analyze data, and communicate clearly with clients and partner agencies. A high school diploma is required, and some experience with public assistance is preferred.