Front Desk & Benefits Services Specialist

County of Roanoke Virginia; Roanoke (VA); On-site; USD 32,000 - 45,000; Full time

Job summary

County of Roanoke Virginia is seeking a front desk clerk to assist the public at the main lobby and over the phone. The role requires customer service experience, basic accounting/ bookkeeping training, and strong computer skills.

The position involves opening/closing the lobby, answering inquiries, maintaining records, processing applications, and supporting referrals to other agencies. Notarization and QA coordination are included.

Qualifications

• High school diploma or equivalent with coursework in accounting or bookkeeping.
• Considerable customer service experience and administrative support experience.
• Knowledge of office terminology, procedures, and clerical methods.
• Ability to operate a computer and use Microsoft Word and Excel.

Responsibilities

• Works directly with the public at the front desk and on the phone with friendly communication.
• Opens and closes the lobby per agency procedures.
• Answers calls using a multi-line telephone and provides information on programs and policies.
• Handles cash transactions and issues receipts according to policy.
• Prepares, updates, and maintains computer records.
• Assists customers with benefit and service applications.
• Maintains files and distributes mail; manages supply needs.
• Purges agency records according to State guidelines and reviews invoices.
• Schedules appointments and coordinates referrals to other agencies.
• Notarizes documents and supports QA requests from VOSS.
• Performs other duties and special projects as assigned.

Skills

Customer service

Administrative support

Communication skills

Office terminology

Education

High school diploma / accounting training

Tools

Microsoft Word

Excel

Job description

County of Roanoke Virginia is seeking a front desk clerk to assist the public at the main lobby and over the phone. The role requires customer service experience, basic accounting/ bookkeeping training, and strong computer skills.

The position involves opening/closing the lobby, answering inquiries, maintaining records, processing applications, and supporting referrals to other agencies. Notarization and QA coordination are included.