Front Desk & Dispatch Coordinator - Emergency Restoration

Servpro; Alexandria (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

SERVPRO Team Warnecki in Alexandria/Winchester is seeking a friendly and organized Receptionist & Dispatch Coordinator to join our in-office team. You will handle customer interactions, scheduling, and coordination of emergency restoration referrals to our field crews.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Training is provided; after-hours on-call shifts optional.

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

Responsibilities

• Answer incoming calls and greet visitors professionally. Assist customers with service requests and property damage emergencies. Collect accurate customer information and coordinate follow-ups. Communicate with customers, insurance representatives, and internal teams.
• Receive, document, and dispatch incoming job referrals and service requests. Coordinate appointments and emergency responses with field teams. Maintain accurate crew schedules, job statuses, and dispatch records. Monitor pending requests and follow up to ensure timely responses. Assist with scheduling field crews and on-call coverage.
• Enter and maintain accurate information in company systems. Monitor work-in-progress (WIP) boards and dispatch reports. Prepare reports, maintain records, and support daily office operations. Collaborate with other departments as needed.

Skills

Customer service experience

Receptionist experience

Strong communication

Organizational skills

Attention to detail

Multitasking

Bilingual English/Spanish

Tools

Microsoft Office

Scheduling software

Job description

SERVPRO Team Warnecki in Alexandria/Winchester is seeking a friendly and organized Receptionist & Dispatch Coordinator to join our in-office team. You will handle customer interactions, scheduling, and coordination of emergency restoration referrals to our field crews.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Training is provided; after-hours on-call shifts optional.