Reception & Dispatch Coordinator — On-Call Shifts

Servpro Industries, Inc.; Front Royal (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

After-hours on-call shifts

Paid training and professional develop

Job summary

SERVPRO Team Warnecki in Virginia is seeking a Receptionist & Dispatch Coordinator to support customer service, scheduling, and emergency restoration coordination. You will greet visitors, collect accurate information, dispatch referrals, coordinate with field crews, and maintain records using Microsoft Office and scheduling tools.

This full‑time, in‑office role offers training, competitive benefits, career advancement, and occasional after‑hours on‑call opportunities.

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

Responsibilities

• Answer calls and greet visitors professionally; collect information and coordinate follow-ups.
• Receive, document, and dispatch job referrals and service requests.
• Coordinate appointments and emergency responses with field teams.
• Maintain crew schedules, dispatch records, and WIP boards.
• Prepare reports and support daily office operations.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Dependable

Willing to learn

Bilingual English/Spanish

Tools

Microsoft Office

Scheduling software

Job description

SERVPRO Team Warnecki in Virginia is seeking a Receptionist & Dispatch Coordinator to support customer service, scheduling, and emergency restoration coordination. You will greet visitors, collect accurate information, dispatch referrals, coordinate with field crews, and maintain records using Microsoft Office and scheduling tools.

This full‑time, in‑office role offers training, competitive benefits, career advancement, and occasional after‑hours on‑call opportunities.