Emergency Dispatch & Front Desk Coordinator (On-Call)

Servpro Industries, Inc.; Alexandria (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

SERVPRO Team Warnecki in Alexandria, VA is seeking a friendly Receptionist & Dispatch Coordinator to greet clients, handle calls, and coordinate emergency restoration referrals with field crews. This in-office, full-time role includes scheduling, maintaining records, and delivering excellent customer service.

Candidates should be organized, detail-oriented, and comfortable using Microsoft Office and scheduling software. Bilingual English/Spanish is a plus; on-site training is provided.

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.
• Previous dispatching or scheduling experience.
• Experience in restoration, construction, or insurance.
• Knowledge of the local geographical area.
• Bilingual English/Spanish skills.

Responsibilities

• Answer incoming calls and greet visitors professionally. Assist customers with service requests and property damage emergencies. Collect accurate customer information and coordinate follow-ups. Communicate with customers, insurance representatives, and internal teams.
• Receive, document, and dispatch incoming job referrals and service requests.
• Coordinate appointments and emergency responses with field teams.
• Maintain accurate crew schedules, job statuses, and dispatch records.
• Monitor pending requests and follow up to ensure timely responses.
• Assist with scheduling field crews and on-call coverage.
• Enter and maintain accurate information in company systems.
• Monitor WIP boards and dispatch reports.
• Prepare reports, maintain records, and support daily office operations.
• Collaborate with other departments as needed.

Skills

Customer service

Communication

Organizational skills

Scheduling software

MS Office

Tools

Microsoft Office

Scheduling software

Job description

SERVPRO Team Warnecki in Alexandria, VA is seeking a friendly Receptionist & Dispatch Coordinator to greet clients, handle calls, and coordinate emergency restoration referrals with field crews. This in-office, full-time role includes scheduling, maintaining records, and delivering excellent customer service.

Candidates should be organized, detail-oriented, and comfortable using Microsoft Office and scheduling software. Bilingual English/Spanish is a plus; on-site training is provided.