Receptionist & Dispatch Coordinator (On-Call)

Servpro; Front Royal (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

SERVPRO Team Warnecki in Alexandria/Winchester is seeking a dependable Receptionist & Dispatch Coordinator to join our office team. You will handle front-desk tasks, coordinate emergency restoration requests, and support scheduling for field crews.

The role offers in-office work, a Monday–Friday schedule from 8:00 AM to 5:00 PM with a 1-hour lunch, benefits including health insurance, paid time off and a 401(k), and opportunities for after-hours on-call shifts.

Qualifications

• Previous customer service, receptionist, or administrative experience.
• Strong communication and organizational skills.
• Excellent attention to detail and ability to manage multiple priorities.
• Comfortable using computers, Microsoft Office, and scheduling software.
• Ability to remain professional during stressful situations.
• Dependable, proactive, and willing to learn.

Responsibilities

• Answer incoming calls and greet visitors professionally.
• Assist customers with service requests and property damage emergencies.
• Collect accurate customer information and coordinate follow-ups.
• Communicate with customers, insurance representatives, and internal teams.
• Receive, document, and dispatch incoming job referrals and service requests.
• Coordinate appointments and emergency responses with field teams.
• Maintain accurate crew schedules, job statuses, and dispatch records.
• Monitor pending requests and follow up to ensure timely responses.
• Assist with scheduling field crews and on-call coverage.
• Enter and maintain accurate information in company systems.
• Monitor WIP boards and dispatch reports.
• Prepare reports, maintain records, and support daily office operations.
• Collaborate with other departments as needed.

Skills

Customer service

Communication

Organization

Multitasking

Professional demeanor

Microsoft Office

Scheduling software

Tools

Microsoft Office

Scheduling software

Job description

SERVPRO Team Warnecki in Alexandria/Winchester is seeking a dependable Receptionist & Dispatch Coordinator to join our office team. You will handle front-desk tasks, coordinate emergency restoration requests, and support scheduling for field crews.

The role offers in-office work, a Monday–Friday schedule from 8:00 AM to 5:00 PM with a 1-hour lunch, benefits including health insurance, paid time off and a 401(k), and opportunities for after-hours on-call shifts.