Front Desk & Data Entry Specialist – Military Readiness

Iaw, Inc.; Northern (KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Innovation At Work, Inc. seeks a reliable Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom AFB. This on-site, full-time role greets visitors, answers calls, schedules classes, and enters data into AFFIRST and DoD systems.

The ideal candidate has at least one year of customer-service experience, proficiency with Microsoft Office, and strong data-entry skills, maintaining confidentiality and professional conduct on a military installation.

Qualifications

• Minimum of one year of customer-service experience in a professional environment.
• Proficiency with Windows and Microsoft Office (Word, Excel, PowerPoint).
• Strong data-entry skills and accurate records management.
• Excellent verbal and written communication in a professional, courteous manner.

Responsibilities

• Answer incoming calls, greet visitors, and direct to the correct staff member.
• Explain programs, services, and procedures clearly and professionally.
• Schedule clients for classes and TAP workshops.
• Enter client, class, TAP, and resource data into AFFIRST and DoD systems.
• Send reminder emails one week before start dates per schedule.
• Prepare monthly client-usage/data-entry reports by deadlines.
• Maintain a tidy front desk and report equipment issues.
• Safeguard government property and sensitive information as required.
• Complete required training within established deadlines.
• Adhere to site procedures and wear business-casual attire.

Skills

Customer service

Data entry

Microsoft Office

Tools

AFFIRST

Job description

Innovation At Work, Inc. seeks a reliable Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom AFB. This on-site, full-time role greets visitors, answers calls, schedules classes, and enters data into AFFIRST and DoD systems.

The ideal candidate has at least one year of customer-service experience, proficiency with Microsoft Office, and strong data-entry skills, maintaining confidentiality and professional conduct on a military installation.