Front Desk/Data Entry Specialist

Innovation At Work Inc; Massachusetts; On-site; USD 42,000 - 54,000; Full time

Job summary

Innovation At Work, Inc. is seeking a Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base.

This full-time, on-site role serves as the first point of contact for visitors and callers while providing accurate data-entry, scheduling, and administrative support. The position requires handling inquiries, scheduling, data-entry into AFFIRST and DoD systems, and maintaining a professional front desk while safeguarding sensitive information and

Qualifications

• Minimum of 1 year of customer-service experience.
• Proficiency with Microsoft Windows and Microsoft Office applications (Word, Excel, PowerPoint).
• Strong data-entry skills and accuracy in electronic/web-based systems.
• Excellent verbal and written communication, professional demeanor.

Responsibilities

• Answer incoming calls, greet visitors, determine purpose, and direct to staff.
• Explain M&FRC programs, services, procedures, classes, and workshops clearly.
• Schedule clients for M&FRC classes and TAP workshops.
• Enter client, class, workshop, TAP, and resource data into AFFIRST and DoD systems.
• Send class reminder emails and maintain monthly client-usage reports.
• Maintain a professional front-desk area and report equipment issues.
• Safeguard government property and sensitive information per Privacy Act.

Skills

Customer service

Data entry

MS Office

Communication

Organization

Diversity awareness

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Windows OS

Job description

Description

Innovation At Work, Inc. is seeking a professional, dependable Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. This full-time, on-site position serves as the first point of contact for visitors and callers while providing accurate data-entry, scheduling, and administrative support.

Key Responsibilities

• Answer incoming telephone calls, greet all visitors, determine the purpose of each call or visit, and direct clients to the appropriate M&FRC staff member.
• Explain routine M&FRC programs, services, procedures, classes, and workshops clearly and professionally.
• Schedule clients for M&FRC classes and Transition Assistance Program workshops.
• Enter required client, class, workshop, TAP, and resource information into AFFIRST and other authorized Department of Defense web-based systems.
• Send class reminder emails one week before the scheduled start date, or according to the timeline provided by program managers.
• Ensure clients complete required sign-in procedures and prepare a monthly client-usage/data-entry report by the established deadline.
• Complete assigned data-entry work with at least 85% accuracy within two business days.
• Maintain a professional front-desk area by organizing chairs, publications, materials, and resources; report inoperable equipment; and perform minimal tidying such as personal-trash removal, light dusting, and occasional vacuuming.
• Safeguard Government property, facilities, equipment, records, and sensitive information in accordance with established security and Privacy Act requirements.
• Complete required Air Force training, information-assurance training, and other mandatory training within established deadlines.
• Follow all site procedures and maintain appropriate business-casual attire while performing contract duties.

Before starting:

• Current résumé showing relevant experience
• Three professional references with names, titles, organizations, telephone numbers, and email addresses
• No personal references
• Documentation needed for the background investigation
• Fingerprinting documentation
• Identification and supporting documents required to obtain a Common Access Card (CAC)
• Installation-access documentation

Schedule and Work Location

• Full-time: 40 hours per week, Monday through Friday, during M&FRC operating hours.
• Workday begins between 7:30 a.m. and 8:00 a.m., based on the approved schedule.
• Thirty-minute lunch period must normally be taken between 11:00 a.m. and 1:00 p.m.
• No services are normally required on federal holidays.
• This is an in-person position at 10 Kirtland Street, Building 1240, Hanscom AFB, MA 01731

Requirements

• Minimum of one year of customer-service experience in a professional customer-support or business environment.
• Proficiency with Microsoft Windows and Microsoft Office applications, including Word, Excel, and PowerPoint; ability to apply and troubleshoot routine functions.
• Strong data-entry skills and the ability to accurately enter lists, records, and other information into electronic and web-based systems.
• Excellent verbal and written communication skills with a professional, courteous, and customer-focused manner.
• Ability to use experience and sound judgment to organize work, meet deadlines, follow procedures, and accomplish assigned goals.
• Ability to communicate and work effectively with military members, families, retirees, civilians, and other individuals from diverse backgrounds.
• Basic understanding of military protocol, military support organizations, or family systems in a military environment is preferred.
• Ability to maintain confidentiality and comply with the Privacy Act and all applicable information-security requirements.
• Must be able to obtain and maintain installation and computer-system access, including a favorable background check, fingerprinting, required identification, and eligibility for a Common Access Card (CAC).
• Must successfully complete required Information Assurance and security training.
• Must provide a current resume and at least three professional references; personal references will not be accepted.
• Must maintain appropriate business-casual attire and refrain from using personal devices while providing customer service at the front desk.