Front Desk/Data Entry Specialist

Iaw, Inc.; Massachusetts; Hybrid; USD 40,000 - 52,000; Full time

Job summary

Innovation At Work, Inc. seeks a reliable Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom AFB. This on-site, full-time role greets visitors, answers calls, schedules classes, and enters data into AFFIRST and DoD systems.

The ideal candidate has at least one year of customer-service experience, proficiency with Microsoft Office, and strong data-entry skills, maintaining confidentiality and professional conduct on a military installation.

Qualifications

• Minimum of one year of customer-service experience in a professional environment.
• Proficiency with Windows and Microsoft Office (Word, Excel, PowerPoint).
• Strong data-entry skills and accurate records management.
• Excellent verbal and written communication in a professional, courteous manner.

Responsibilities

• Answer incoming calls, greet visitors, and direct to the correct staff member.
• Explain programs, services, and procedures clearly and professionally.
• Schedule clients for classes and TAP workshops.
• Enter client, class, TAP, and resource data into AFFIRST and DoD systems.
• Send reminder emails one week before start dates per schedule.
• Prepare monthly client-usage/data-entry reports by deadlines.
• Maintain a tidy front desk and report equipment issues.
• Safeguard government property and sensitive information as required.
• Complete required training within established deadlines.
• Adhere to site procedures and wear business-casual attire.

Skills

Customer service

Data entry

Microsoft Office

Tools

AFFIRST

Job description

Description

Innovation At Work, Inc. is seeking a professional, dependable Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base. This full-time, on-site position serves as the first point of contact for visitors and callers while providing accurate data-entry, scheduling, and administrative support.

Key Responsibilities

• Answer incoming telephone calls, greet all visitors, determine the purpose of each call or visit, and direct clients to the appropriate M&FRC staff member.
• Explain routine M&FRC programs, services, procedures, classes, and workshops clearly and professionally.
• Schedule clients for M&FRC classes and Transition Assistance Program workshops.
• Enter required client, class, workshop, TAP, and resource information into AFFIRST and other authorized Department of Defense web-based systems.
• Send class reminder emails one week before the scheduled start date, or according to the timeline provided by program managers.
• Ensure clients complete required sign-in procedures and prepare a monthly client-usage/data-entry report by the established deadline.
• Complete assigned data-entry work with at least 85% accuracy within two business days.
• Maintain a professional front-desk area by organizing chairs, publications, materials, and resources; report inoperable equipment; and perform minimal tidying such as personal-trash removal, light dusting, and occasional vacuuming.
• Safeguard Government property, facilities, equipment, records, and sensitive information in accordance with established security and Privacy Act requirements.
• Complete required Air Force training, information-assurance training, and other mandatory training within established deadlines.
• Follow all site procedures and maintain appropriate business-casual attire while performing contract duties.

Before starting:

• Current résumé showing relevant experience
• Three professional references with names, titles, organizations, telephone numbers, and email addresses
• No personal references
• Documentation needed for the background investigation
• Fingerprinting documentation
• Identification and supporting documents required to obtain a Common Access Card (CAC)
• Installation-access documentation

Schedule and Work Location

• Full-time: 40 hours per week, Monday through Friday, during M&FRC operating hours.
• Workday begins between 7:30 a.m. and 8:00 a.m., based on the approved schedule.
• Thirty-minute lunch period must normally be taken between 11:00 a.m. and 1:00 p.m.
• No services are normally required on federal holidays.
• This is an in-person position at 10 Kirtland Street, Building 1240, Hanscom AFB, MA 01731

Requirements

• Minimum of one year of customer-service experience in a professional customer-support or business environment.
• Proficiency with Microsoft Windows and Microsoft Office applications, including Word, Excel, and PowerPoint; ability to apply and troubleshoot routine functions.
• Strong data-entry skills and the ability to accurately enter lists, records, and other information into electronic and web-based systems.
• Excellent verbal and written communication skills with a professional, courteous, and customer-focused manner.
• Ability to use experience and sound judgment to organize work, meet deadlines, follow procedures, and accomplish assigned goals.
• Ability to communicate and work effectively with military members, families, retirees, civilians, and other individuals from diverse backgrounds.
• Basic understanding of military protocol, military support organizations, or family systems in a military environment is preferred.
• Ability to maintain confidentiality and comply with the Privacy Act and all applicable information-security requirements.
• Must be able to obtain and maintain installation and computer-system access, including a favorable background check, fingerprinting, required identification, and eligibility for a Common Access Card (CAC).
• Must successfully complete required Information Assurance and security training.
• Must provide a current resume and at least three professional references; personal references will not be accepted.
• Must maintain appropriate business-casual attire and refrain from using personal devices while providing customer service at the front desk.