Front Desk & Data Entry Specialist for Military Programs

Innovation At Work Inc; Massachusetts; On-site; USD 42,000 - 54,000; Full time

Job summary

Innovation At Work, Inc. is seeking a Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base.

This full-time, on-site role serves as the first point of contact for visitors and callers while providing accurate data-entry, scheduling, and administrative support. The position requires handling inquiries, scheduling, data-entry into AFFIRST and DoD systems, and maintaining a professional front desk while safeguarding sensitive information and

Qualifications

• Minimum of 1 year of customer-service experience.
• Proficiency with Microsoft Windows and Microsoft Office applications (Word, Excel, PowerPoint).
• Strong data-entry skills and accuracy in electronic/web-based systems.
• Excellent verbal and written communication, professional demeanor.

Responsibilities

• Answer incoming calls, greet visitors, determine purpose, and direct to staff.
• Explain M&FRC programs, services, procedures, classes, and workshops clearly.
• Schedule clients for M&FRC classes and TAP workshops.
• Enter client, class, workshop, TAP, and resource data into AFFIRST and DoD systems.
• Send class reminder emails and maintain monthly client-usage reports.
• Maintain a professional front-desk area and report equipment issues.
• Safeguard government property and sensitive information per Privacy Act.

Skills

Customer service

Data entry

MS Office

Communication

Organization

Diversity awareness

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Windows OS

Job description

Innovation At Work, Inc. is seeking a Front Desk/Data Entry Specialist to support the Military & Family Readiness Center at Hanscom Air Force Base.

This full-time, on-site role serves as the first point of contact for visitors and callers while providing accurate data-entry, scheduling, and administrative support. The position requires handling inquiries, scheduling, data-entry into AFFIRST and DoD systems, and maintaining a professional front desk while safeguarding sensitive information and