Front Desk & Data Entry Specialist (M&FRC)

Flatwater Group; Lincoln (MA); On-site; USD 49,406,797 - 70,367,256; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan participation

Job summary

Flatwater Group is seeking a Front Desk/Data Entry Specialist to support the 66 FSS/FSH Military & Family Readiness Center (M&FRC) at Hanscom AFB, MA. The in-person role handles visitor reception, phone duties, data entry in AFFIRST and DOD TAP, and monthly usage reporting.

You will manage class schedules, send reminders, and ensure accurate records with 85%+ data accuracy within two business days. 40 hours/week, Monday–Friday, 0800–1600..

Qualifications

• At least 12 months of prior customer service experience.
• Experience handling front-desk duties and visitor reception.
• Proficient with data entry and Office applications.

Responsibilities

• Receive calls, greet visitors, and direct to program staff.
• Provide information on routine issues and MFRC programs.
• Schedule classes/workshops and TAP activities.
• Enter and maintain data in AFFIRST and DOD TAP with high accuracy.
• Mail reminders and prepare monthly client usage reports.
• Maintain front desk appearance and perform light housekeeping.

Skills

Data entry

Microsoft Office Suite

Customer service

Communication

Military protocol basics

Tools

AFFIRST

DOD TAP

Job description

Flatwater Group is seeking a Front Desk/Data Entry Specialist to support the 66 FSS/FSH Military & Family Readiness Center (M&FRC) at Hanscom AFB, MA. The in-person role handles visitor reception, phone duties, data entry in AFFIRST and DOD TAP, and monthly usage reporting.

You will manage class schedules, send reminders, and ensure accurate records with 85%+ data accuracy within two business days. 40 hours/week, Monday–Friday, 0800–1600..