Data Entry Specialist

Ladgov Corporation; Bedford (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

Ladgov Corporation is seeking a Front Desk/Data Entry Specialist to provide professional reception and administrative support at the Military & Family Readiness Center. This full-time position requires strong customer service skills, proficiency in Microsoft Office, and data entry experience. The role includes managing visitor interactions, scheduling classes, and maintaining data systems. Ideal candidates will have at least 1 year of customer service experience and familiarity with military culture. Join us in supporting transitioning service members and their families.

Qualifications

• Minimum of 1 year of customer service experience in a professional setting.
• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with data entry into web-based systems.
• Familiarity with military culture, protocols, or support systems is preferred.

Responsibilities

• Serve as the first point of contact for all visitors and callers to the M&FRC.
• Assess visitor needs and direct clients to appropriate staff or services.
• Schedule clients for classes and workshops and send reminder emails.
• Input and maintain data in AFFIRST and TAP systems per program requirements.
• Ensure client sign-in procedures are followed and generate monthly client usage reports.

Skills

Customer service skills

Data entry proficiency

Microsoft Office Suite

Job description

The Front Desk/Data Entry Specialist is responsible for providing professional reception and administrative support to the Military & Family Readiness Center. This role requires strong customer service skills, data entry proficiency, and the ability to manage multiple systems including AFFIRST and DoD TAP databases. The position plays a critical role in supporting transitioning service members and their families.

Location:Military & Family Readiness Center (M&FRC)

Schedule:Full-time, 40 hours/week Monday–Friday, 8:00 AM – 4:00 PM

Key Responsibilities:

Serve as the first point of contact for all visitors and callers to the M&FRC.

Assess visitor needs and direct clients to appropriate staff or services.

Schedule clients for classes and workshops and send reminder emails.

Input and maintain data in AFFIRST and TAP systems per program requirements.

Ensure client sign-in procedures are followed and generate monthly client usage reports.

Required Qualifications:

Minimum of 1 year of customer service experience in a professional setting.

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Experience with data entry into web-based systems.

Familiarity with military culture, protocols, or support systems is preferred.