Front Desk Data Entry Specialist

Entourage Consulting; United States; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading consulting firm is seeking a Front Desk Data Entry Specialist at Hanscom AFB, MA. The role involves reception duties, administrative tasks, and data entry for the Military and Family Readiness Center. Candidates should have experience in customer service and be proficient in Microsoft Office Suite.

Qualifications

• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Minimum one year of customer service experience.
• Understanding of military protocols and family systems.

Responsibilities

• Provide customer service and administrative duties at the reception.
• Input data into AFFIRST and DOD TAP systems.
• Schedule M&FRC classes and send reminders.

Skills

Customer Service

Microsoft Office Suite

Communication

Problem Solving

Job description

Front Desk Data Entry Specialist
Place of Performance: Hanscom AFB, MA

General Description:

Front Desk Data Entry Specialist shall receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate program manager in the Military and Family Readiness Center (M&FRC), schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues. Responsible for performing various clerical and administrative duties, including entering all required information and data, and maintain currency within the Air Force Family Integrated Result Statistical Tracking (AFFIRST) database system. Input all Transition Assistance Program (TAP) data and resources in the AFFIRST web application to include but not limited to scheduling clients for classes and workshops, and sending reminder emails one week prior to class start date or time line suggested by program managers.

Specific Tasks:

• Provide reception services for M&FRC Reception Center visitors/clients and accomplish customer service and administrative duties as required.
• Provide data entry into web-based systems, AFFIRST and Department of Defense (DOD) TAP systems.
• Receive telephone calls, greet visitors, ascertain the nature of the call or visit, direct clients to the appropriate M&FRC staff member, watching for opportunities to raise awareness of M&FRC programs and services.
• Schedule clients for M&FRC classes and provide complete and clear information that addresses most routine or procedural issues.
• Input all TAP data and resources in the AFFIRST to include but not limited to scheduling clients for Transition Assistance Program workshops to include sending reminder emails one week prior to class start date unless a different time line is directed by program managers.
• Maintain the appearance of the Front Desk. Align chairs, materials, publications, and resources on a daily basis and report inoperable equipment to M&FRC management.
• Ensure all clients completely sign-in and generate a monthly client usage report in the format established by M&FRC management.

Qualifications:

• Must be proficient in applying and troubleshooting Microsoft Office Suite applications to include MS Windows, MS Word, MS excel, MS PowerPoint.
• Minimum of one-year experience working in customer service is required.
• Should have a basic understanding of military protocol, support group organizations, understanding of family systems in a military setting, and poses the ability to communicate and work effectively with a diverse population.