Front Desk/Data Entry Specialist - Hanscom Air Force Base

Fidelity Partners Services; Bedford (MA); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

PTO 80 hours

Sick leave 56 hours

Federal holidays 11

Job summary

Fidelity Partners Services seeks a Front Desk/Data Entry Specialist at Hanscom AFB to greet visitors, route calls, schedule classes, and maintain client records in AFFIRST and TAP databases.

The role requires 40 hours per week, in-person work, and a US citizen with security clearance suitability. Proficiency in Windows/Office and 1+ year of customer service are expected.

Qualifications

• Proficiency in Microsoft Windows and Office applications (Word, Excel, PowerPoint).
• Working knowledge of web-based applications.
• At least 12 months of customer-service experience; professional communication skills.

Responsibilities

• Greet visitors and answer/route calls professionally.
• Provide information about M&FRC programs, services, and workshops.
• Schedule clients for classes, appointments, and services.
• Enter and maintain client data in AFFIRST and TAP databases.
• Distribute resources and send reminders to clients.
• Maintain front desk appearance and ensure sign-in procedures.

Skills

Windows & Office

Customer service

Professional communication

Tools

AFFIRST

DoD TAP databases

Job description

Front Desk/Data Entry Specialist – The Hanscom Military & Family Readiness Center - Hanscom AFB

Work Location

Hanscom Air Force Base
Military & Family Readiness Center
10 Kirtland Street Building 1240
Hanscom AFB, MA 01731

Citizenship Requirements:

Must be a U.S. Citizen.

Clearance Requirements:

National Background Check with Inquiries, Fingerprints, and Drug Screen.

Estimated Period of Performance:

One 12-month base period of August 20th, 2026, through August 19th, 2027, followed by four annual option years through August 19th, 2031.

Type of Employment:

In-person, 40 hours per week.

Estimated Total Compensation:

$24.59 per hour

Paid Time Off:

• Up to 80 hours per year, which starts accruing on the day of hire.

Sick Leave per Year:

• Up to 56 hours per year, which starts occurring on the day of hire.

Paid Federal Holidays:

• Eleven (11) Paid Federal Holidays

Working Hours:

Monday through Friday 8:00 AM-4:00 PM. The employee may start as early as 7:30 AM but no later than 8:00 AM. A 30-minute lunch must occur between 11:00 AM and 1:00 PM unless the M&FRC Chief approves a deviation. The Front Desk/Data Entry Specialist should assume 2,080 hours per year.

Qualifications:

• Proficiency in applying and troubleshooting Microsoft Windows and Office applications (Word, Excel, PowerPoint) and working knowledge of web-based applications.
• At least 12 months/one year of customer-service experience; professional communication skills
• No specific degree or professional certification is required.
• Copies of all certifications and resumes must be forwarded with your application.

Summary of Duties:

The Front Desk/Data Entry Specialist serves as the primary point of contact for clients by greeting visitors, answering and routing telephone calls, scheduling appointments and classes, and providing routine program information. Responsibilities include maintaining accurate client records in AFFIRST and Department of Defense Transition Assistance Program (TAP) databases, ensuring complete client sign-in procedures, sending appointment and class reminders, preparing monthly usage and data-entry reports, safeguarding Privacy Act information and Government property, and supporting daily front desk operations while maintaining high standards of customer service, accuracy, and compliance.

Attire:

The Front Desk/Data Entry Specialist is expected to wear approved professional clothing appropriate to the environment while on duty as requested. Footwear will be closed-toe, flat-bottom, and completely cover the feet.

Duties And Responsibilities:

• Receive, screen, and route incoming telephone calls and greet visitors in a professional manner.
• Provide routine information regarding Military & Family Readiness Center (M&FRC) programs, services, classes, and workshops.
• Schedule clients for classes, workshops, appointments, and other M&FRC services.
• Enter, update, and maintain client information in AFFIRST and DoD Transition Assistance Program (TAP) databases.
• Distribute program resources and send appointment and class reminders to clients.
• Maintain the appearance and organization of the front desk and reception area.
• Ensure all clients complete required sign-in procedures and verify attendance records.
• Generate monthly client usage, activity, and data-entry reports.
• Protect Privacy Act information and maintain the confidentiality of sensitive records.
• Safeguard Government-furnished equipment, materials, and property.
• Complete all required mandatory training and comply with applicable policies and procedures.
• Maintain a minimum 85% data-entry accuracy rate and complete required entries within two business days.