Front Desk & Customer Success - Insurance Agency

Shelby Fiandt - State Farm Agent; Greenfield (IN); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Shelby Fiandt - State Farm Agent is a leading insurance agency seeking a Receptionist to join our team. We are focused on delivering exceptional service to our clients by greeting customers, managing appointments, handling inquiries, and maintaining customer records.

The ideal candidate is highly organized, detail-oriented, and enjoys a fast-paced, supportive work environment. Training, growth opportunities, and a balanced work culture are offered to help you thrive.

Qualifications

• Experience in receptionist or customer service roles is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational and multitasking abilities are needed.
• Comfortable engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage with prospective and existing customers to discuss insurance options.
• Provide excellent customer service and follow up on customer needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organization

Sales conversations

Multitasking

Tools

Microsoft Office

CRM systems

Job description

Shelby Fiandt - State Farm Agent is a leading insurance agency seeking a Receptionist to join our team. We are focused on delivering exceptional service to our clients by greeting customers, managing appointments, handling inquiries, and maintaining customer records.

The ideal candidate is highly organized, detail-oriented, and enjoys a fast-paced, supportive work environment. Training, growth opportunities, and a balanced work culture are offered to help you thrive.