Front Desk & Client Relations Specialist — Insurance

State Farm Agent; Louisville (KY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Mike Shelton - State Farm Agent is seeking a friendly Receptionist - State Farm Agent Team Member to join our Louisville office. You will greet customers in person and over the phone, manage appointments, and help maintain customer records with care.

This role offers a path for advancement, health benefits, and a supportive team focused on work-life balance. Successful candidates have prior receptionist or customer service experience and are comfortable discussing insurance options.

Qualifications

• Previous experience in a receptionist or customer service role.
• Strong communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Mike Shelton - State Farm Agent is seeking a friendly Receptionist - State Farm Agent Team Member to join our Louisville office. You will greet customers in person and over the phone, manage appointments, and help maintain customer records with care.

This role offers a path for advancement, health benefits, and a supportive team focused on work-life balance. Successful candidates have prior receptionist or customer service experience and are comfortable discussing insurance options.