Front Desk & Customer Service Specialist (Insurance)

State Farm Agent; Charlottesville (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Three weeks PTO

Bonuses + commissions

Balanced schedule

401(k) matching

Health insurance

Advancement opportunities

Paid time off

Training & development

Competitive salary

Flexible schedule

Job summary

R. Patrick Blevins - State Farm Agent is seeking a receptionist to greet customers, schedule appointments, and maintain records in a friendly, organized office in Lexington, VA.

The ideal candidate has receptionist or customer service experience, strong communication and multitasking skills, and is comfortable discussing insurance options while delivering excellent service. Join a supportive team focused on growth and client care.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Receptionist experience

Communication skills

Interpersonal skills

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

R. Patrick Blevins - State Farm Agent is seeking a receptionist to greet customers, schedule appointments, and maintain records in a friendly, organized office in Lexington, VA.

The ideal candidate has receptionist or customer service experience, strong communication and multitasking skills, and is comfortable discussing insurance options while delivering excellent service. Join a supportive team focused on growth and client care.