Insurance Front Desk Associate — Customer Concierge

Brian Gillespie - State Farm Agent; Newport News (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus

Competitive salary

Free food

Free snacks

Advancement opportunities

Paid time off

Training & development

Job summary

Brian Gillespie - State Farm Agent is seeking a Receptionist - Team Member to greet customers, answer calls, and support daily operations at our Newport News office.

You will manage appointments, maintain customer records, and assist in identifying insurance options. The ideal candidate is organized, customer-focused, and comfortable with sales conversations, with basic computer skills and a friendly, professional demeanor.

Qualifications

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.

Responsibilities

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

Skills

Customer service

Communication

Organizational skills

Sales conversations

Microsoft Office

CRM systems

Tools

Microsoft Office

CRM systems

Job description

Brian Gillespie - State Farm Agent is seeking a Receptionist - Team Member to greet customers, answer calls, and support daily operations at our Newport News office.

You will manage appointments, maintain customer records, and assist in identifying insurance options. The ideal candidate is organized, customer-focused, and comfortable with sales conversations, with basic computer skills and a friendly, professional demeanor.