Front Desk / Customer Service Representative

Pittsford; City of Rochester (NY); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free uniforms

Free food & snacks

Competitive salary

Flexible hours

Leadership roles

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School is seeking a Front Desk Customer Service Representative to be the friendly first point of contact for families and students. You will handle registrations and inquiries while promoting a positive image of the school.

The role includes greeting parents, coordinating birthday/pool parties, assisting with merchandise purchases, and supporting the General Manager with administrative tasks. Prior customer service experience and computer comfort are preferred.

Qualifications

• High school diploma or GED preferred.
• Some college highly preferred.
• One year of customer service and/or administrative office experience preferred.
• Intermediate level computer skills using Word, Excel and other software systems.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens/directs calls.
• Processes student registrations using sales/customer service techniques.
• Schedules and manages birthday/pool parties; supervises party staff.
• Resolves customer concerns/complaints professionally.
• Assists members with purchases of merchandise and vending.
• Greets parents and students at the front desk.
• Checks in students on attendance tracking system.
• Maintains cleanliness of front desk, Snack Shack, changing areas, restrooms and observation area.
• Monitors Snack Shack and provides guidance to staff.
• Checks voicemail and emails; responds promptly.
• Updates displays with promotions and literature.
• Provides administrative support for management, including GM and AGM.
• Makes collection calls to resolve open accounts.
• Prepares bi-daily lesson schedules for instructors and management.
• Enforces safety rules; administers first aid when necessary.
• Fulfils other duties as assigned.

Skills

Customer service

Interpersonal communication

Organization

Education

High school diploma / GED

Tools

Word

Excel

Job description

Benefits:

• Free uniforms
• Competitive salary
• Free food & snacks

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Job Title

Front Desk Customer Service Representative

Reports to

General Manager

FLSA Status

Non-Exempt

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises private party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists members with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk.
7. Checks in students on the attendance tracking system.
8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
10. Checks voicemail and email correspondence and responds in a timely manner.
11. Updates informational displays with accurate and timely promotions and literature.
12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
13. Makes collection calls to resolve open account problems.
14. Prepares twice daily student lesson schedules for use by instructors and management staff.
15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
16. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience

High school diploma or GED preferred. Some college highly preferred. One year of previous customer service and/or administrative office experience preferred. Intermediate level computer skills preferred using Word, Excel and other software systems.

Certifications and licenses

CPR, First Aid and AED certification required.

Work Environment

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.