Front Desk Customer Service Representative

Goldfish Swim School; Hudson (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Job summary

A community-focused swim education center in Hudson, Ohio, is seeking a Front Desk Customer Service Representative to enhance customer interactions and administrative processes. The candidate will manage registrations and schedules while resolving concerns in a friendly manner. A high school diploma or GED, along with customer service experience and CPR certification, are essential for this role. Join our team to promote a welcoming environment and support our community’s swim education journey.

Qualifications

• Customer service experience required.
• Admin office experience preferred.
• CPR, First Aid and AED certification required.

Responsibilities

• Answers telephones and screens calls.
• Processes registrations and manages schedules.
• Resolves customer complaints professionally.

Skills

Customer service skills

Intermediate computer skills

Communication skills

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance

Job Title: Front Desk Customer Service Representative

Reports to: General Manager

FLSA Status: Non-Exempt

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image for the company.

Duties and Responsibilities include the following. Other duties may be assigned.

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises birthday party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists clients with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
7. Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
8. Monitors snack shack area and provides guidance to snack shack staff.
9. Checks voicemail and email correspondence and responds in a timely manner.
10. Updates informational displays with accurate and timely promotions and literature.
11. Provides occasional administrative support for management personnel to include the General Manager, and the Asst. General Manager.
12. Makes collection calls to resolve open account problems.
13. Prepares twice daily student lesson schedules for use by instructors and management staff.
14. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience

High school diploma or GED. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certificates and Licenses

CPR, First Aid and AED certification required.