Customer Service Representative

Goldfish Swim School; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Training & development

Flexible hours

Valuable work experience

Job summary

Goldfish Swim School is looking for a Front Desk Customer Service Representative in Charlotte, NC to promote quality customer service and manage student registrations. The ideal candidate will have a high school diploma or GED, two years of customer service experience, and be certified in CPR, First Aid, and AED.

Responsibilities include handling inquiries, managing birthday parties, and maintaining a clean front desk area. A flexible schedule with weekend availability is required.

Qualifications

• Must pass background examinations included with training.
• CPR, First Aid and AED certification required.

Responsibilities

• Answers telephones and responds to inquiries.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties.
• Resolves customer concerns/complaints professionally.
• Checks in students on the attendance tracking system.

Skills

Ability to work with children

Interpersonal communication skills

Organizational skills

Customer service techniques

Intermediate computer skills

Education

High school diploma or GED

Some college preferred

Two years customer service experience

Tools

Word

Excel

Attendance tracking system

Job description

Job Title

Front Desk Customer Service Representative

Reports To

General Manager / Sales & Service Manager

FLSA Status

Non-Exempt

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and presents a positive image for the company.

Availability

Actively looking for Weekend availability

Benefits

• Free uniforms
• Opportunity for advancement
• Training & development
• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Qualifications

• Ability to work with children
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)
• High school diploma or GED required
• Some college preferred
• Two years previous customer service and/or administrative office experience required
• Intermediate level computer skills required using Word, Excel and other software systems
• CPR, First Aid and AED certification required

Duties and Responsibilities

1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
2. Processes student registrations using effective sales/customer service techniques.
3. Schedules and manages birthday/pool parties. Supervises private party staff.
4. Resolves customer concerns/complaints using a professional approach.
5. Assists members with purchases of merchandise and vending.
6. Greets parents and students as they report to the front desk.
7. Checks in students on the attendance tracking system.
8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
10. Checks voicemail and email correspondence and responds in a timely manner.
11. Updates informational displays with accurate and timely promotions and literature.
12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
13. Makes collection calls to resolve open account problems.
14. Prepares twice daily student lesson schedules for use by instructors and management staff.
15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
16. Fulfills other duties and responsibilities as assigned by the Employer.

Education and Experience

High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and Licenses

CPR, First Aid and AED certification required.

Work Environment

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.