Sales and Service Representative nonseasonal Fall Winter

Goldfish Swim School - St. Charles; St. Charles (IL); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Company parties

Competitive salary

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Training & development

Leadership roles

Valuable work experience

Future references/referrals

Job summary

Goldfish Swim School - St. Charles is hiring for a Front Desk Customer Service Representative. In this role, you'll promote quality customer service by processing sales and registration transactions and being the first point of contact for customers. Responsibilities include answering inquiries, scheduling parties, maintaining the cleanliness of designated areas, and resolving customer concerns. Requirements include a high school diploma or GED, excellent communication skills, and the ability to work with children. Certifications in CPR, First Aid, and AED are also required.

Qualifications

• Must pass background examinations included with training.
• Intermediate level computer skills required.
• Certifications in CPR, First Aid and AED are required.

Responsibilities

• Promotes quality customer service and processes transactions.
• Answers telephones and responds to inquiries.
• Schedules and manages birthday/pool parties.
• Maintains cleanliness of the front desk area and other locations.

Skills

Ability to work with children

Interpersonal communication skills

Organizational skills

Education

High school diploma or GED

Some college preferred

Tools

Word

Excel

Job description

Benefits

• Company parties
• Competitive salary
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Training & development
• Leadership roles
• Valuable work experience
• Future references/referrals

Job Title

Front Desk Customer Service Representative

Reports to

General Manager/Sales & Service Manager

FLSA Status

Non-Exempt

Summary

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Requirements

• Ability to work with children
• 40 hours of in‑water teacher training
• Six or more out‑of‑water training days
• Excellent interpersonal communication and organizational skills
• Must pass background examinations (included with training)

Duties and Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience

High school diploma or GED required. Some college preferred. Intermediate level computer skills required using Word, Excel and other software systems.

Certifications and licenses

CPR, First Aid and AED certification required.

Work Environment

While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.