Front Desk Customer Service Representative PARTTIME

Goldfish Swim School - Marlborough; Marlborough (MA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Growth opportunities

Flexible schedule

Competitive Pay

Valuable work experience

Increased social opportunities

Future references/referrals

Monthly paid training

Job summary

An established industry player is seeking a Front Desk Customer Service Representative to join their vibrant team. This role is perfect for individuals who are enthusiastic, enjoy working with children, and thrive in a dynamic environment. You'll be the first point of contact for customers, promoting quality service while managing registrations and scheduling. With opportunities for growth and a flexible schedule, this position offers valuable experience in a supportive atmosphere. If you're ready to make a difference and be part of a unique culture, this is the perfect opportunity for you!

Qualifications

• 2 years of customer service experience required.
• Intermediate computer skills are necessary.

Responsibilities

• Answer telephones and respond to inquiries professionally.
• Process student registrations and manage birthday parties.
• Enforce safety rules and administer first aid as needed.

Skills

Interpersonal communication

Organizational skills

Customer service techniques

Ability to work with children

Education

High school diploma or GED

Some college preferred

Tools

Google Suite

Excel

Job description

Job Title: Front Desk Customer Service Representative Reports to: General Manager/Sales & Service Manager FLSA Status: Non-Exempt

Our team is growing, and we are looking for team players who are enthusiastic, have a can-do perspective, and enjoy working with kids. We provide paid on-the-job training, flexible scheduling, a rewarding work environment, and a one-of-a-kind culture that will make you smile too!

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Perks & Benefits:

Growth opportunities

Flexible schedule

Competitive Pay

Valuable work experience

Increased social opportunities

Future references/referrals

Monthly paid training

Requirements:

Ability to work with children

Excellent interpersonal communication and organizational skills

Must be open to cross training and teaching swim lessons

Must be at least 18 years of age or older

Duties and Responsibilities include the following, other duties may be assigned.

Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Conducts sales calls for prospective members.

Processes student registrations using effective sales/customer service techniques.

Schedules and manages birthday/pool parties.

Resolves customer concerns/complaints using a professional approach.

Assists clients with purchases of merchandise and vending.

Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.

Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.

Updates informational displays with accurate and timely promotions and literature.

Makes collection calls to resolve open account problems.

Prepares twice daily student lesson schedules for use by instructors and management staff.

Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems.

Certifications and licenses: Lifeguarding/CPR, First Aid and AED certification preferred but not required and can be provided.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.