Front Desk Representative

Talentify; Westford (MA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School seeks a Front Desk Customer Service Representative to be the first point of contact for families, handling registrations and sales while delivering a positive brand experience. The role supports instructors and management, ensuring smooth front-desk operations in a fun, safety-driven environment.

The position offers flexible shifts, paid training, and growth opportunities as the organization expands its Westford location, with emphasis on outstanding service and teamwork.

Qualifications

• High school diploma or GED required; some college preferred.
• Two years of previous customer service and/or administrative office experience.
• Intermediate level computer skills using Google, Excel and other software systems.

Responsibilities

• Answers phones, screens and directs calls professionally.
• Processes registrations and sales transactions.
• Greets parents and students and checks them in.
• Maintains front desk and snack shack area cleanliness.
• Schedules birthday/pool parties and supervises staff.
• Enforces safety rules and provides first aid when necessary.

Skills

Ability to work with children

Interpersonal communication

Organizational skills

Education

High school diploma or GED

Some college

Tools

Google

Excel

Job description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company!

We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills

Job Title: Front Desk Customer Service Representative

Reports to: General Manager/Sales & Service Manager

FLSA Status: Non-Exempt

Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities include the following, other duties may be assigned.

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises birthday party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists clients with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Updates informational displays with accurate and timely promotions and literature.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Safety Standards:

The safety of our swimmers, parents and team members is of the utmost importance. Goldfish Swim School follows all CDC and WHO safety standards along with following any local guidelines. In addition here are some additional safety precautions and procedures we follow:

• Our pools are disinfected with chlorine to provide the safest swimming environment
• The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus
• Our state-of-the-art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.
• Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces

Education/Experience:

High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems.

Certifications and licenses

Lifeguarding/CPR, First Aid and AED certification required and can be provided.