Front Desk Representative

Goldfish Swim School - Westford; Westford (MA); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School - Westford is seeking a Front Desk Customer Service Representative to welcome families, process registrations, and drive sales. You’ll be the first contact for customers, manage scheduling for birthdays, and maintain a friendly, organized front desk.

Role requires a high school diploma or GED, 2 years of customer service/office experience, and basic computer skills (Google, Excel). CPR/First Aid certification is required and training is provided where needed.

Qualifications

• High school diploma or GED required; some college preferred.
• Two years of customer service and/or administrative office experience required.
• Intermediate level computer skills using Google, Excel and other software.

Responsibilities

• Answers telephones, responds to inquiries, takes messages and screens calls.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties and supervises staff.
• Resolves customer concerns/complaints professionally.
• Assists clients with merchandise purchases.
• Greets parents and students; checks in students on attendance system.
• Maintains cleanliness of front desk and related areas.
• Updates promotions and literature; makes collection calls.
• Prepares daily student lesson schedules for staff.
• Enforces safety rules and administers first aid when necessary.

Skills

Interpersonal communication

Ability to work with children

Education

High School Diploma or GED

Some college preferred

Tools

Google

Excel

Job description

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We’re a rapidly growing, award winning franchise that is not your typical company! We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.

Benefits:

• Leadership roles
• Flexible hours
• Great pay
• Valuable work experience
• Increased social opportunities
• Future references/referrals

Requirements:

• Ability to work with children
• Excellent interpersonal communication and organizational skills

Job Title

Front Desk Customer Service Representative

Reports to

General Manager/Sales & Service Manager

FLSA Status

Non-Exempt

Summary:

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

Duties and Responsibilities include the following, other duties may be assigned

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Conducts sales calls for prospective members.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises birthday party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists clients with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk. Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, snack shack area, changing areas, restrooms, and observation area.
• Updates informational displays with accurate and timely promotions and literature.
• Makes collection calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.

Safety Standards:

• Our pools are disinfected with chlorine to provide the safest swimming environment
• The CDC states that proper operation, maintenance and disinfection of the water with chlorine should remove or inactivate the virus
• Our state-of-the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.
• Industry experts note that indoor pools are far superior at minimizing virus transmission than most indoor spaces

Education/Experience:

High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Google, Excel and other software systems.

Certifications and licenses

Lifeguarding/CPR, First Aid and AED certification required and can be provided.

Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.