Front Desk Customer Service (Part Time)

Planet Fitness; Marshfield (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness in Marshfield, WI is seeking a front desk associate to deliver a positive member experience and support new member sales. You will greet members, manage front desk tasks, sign up new members, conduct tours, assist with member account changes, and help maintain a clean, welcoming club environment.

The role requires strong customer service skills, basic computer proficiency, and the ability to work in a fast-paced gym setting.

Qualifications

• Customer service experience preferred.
• Strong communication and listening skills.
• Ability to greet members and answer questions.
• Basic computer proficiency.

Responsibilities

• Greet and assist members at the front desk.
• Handle sign-ups, info calls, and member check-ins; guide tours.
• Coordinate with Club Manager for member account changes.
• Help maintain cleanliness of the club.

Skills

Customer service

Computer skills

Job description

Job DetailsJob Location: Marshfield MF - Marshfield, WI 54449Position Type: Full-Time/Part-TimeJob Category: Customer Service

Job Summary

Responsible for new member sales and a positive member experience

Essential Duties and Responsibilities

• Greet/meet potential members, providing a great customer experience
• Handle all front desk related takes, info calls, checking members in, signing up new members, taking potential members on tours, have the ability to handle any changes need to be made to a members account
• Facilitate member services issues and question and forward to Club Manager/Assistant manager as needed
• Help maintain the neatness/cleanliness of the club

Shift Expectations (4 8 hour shifts)

• 1 hour (minimum): Deep cleaning
• 1 hour (minimum): Continued Training
• Full Shift: see Essential Duties and Responsibilities

Qualifications

Essential Behavior Requirements

• Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
• Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem
• Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
• Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.

Minimum Qualifications

• Strong customer service skills
• Basic computer proficiency

Physical Demands

• Standing and walking at least 75% of the shift
• Talking in person or on the phone at least 75% of the shift
• Must be able to lift up to 50 lbs less than 30% of the time