Front Desk Receptionist/Customer Service Representative

The LaSalle Network; Vernon Hills (IL); On-site; USD 28,000 - 30,000; Full time

Job summary

The LaSalle Network in Vernon Hills, IL is hiring a Customer Support Specialist to join a collaborative, people-focused team. You will be the first point of contact for customers, handle inquiries via phone, email, and social media, and help resolve issues while supporting orders and product questions.

Ideal candidates have a High School Diploma, 1–3 years in customer service, strong communication, attention to detail, and proficiency with Microsoft Office and basic Excel.

Qualifications

• Requires a High School Diploma or equivalent.
• 1–3 years of customer service, reception, front desk, or administrative experience.
• Proficiency with Microsoft Office applications, including basic Excel.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• High attention to detail and accuracy.
• Strong problem-solving skills and follow-through.
• Positive, professional, and customer-focused attitude.
• Ability to remain calm and effective in a fast-paced environment.

Responsibilities

• Serve as the first point of contact for visitors and create a welcoming, professional experience.
• Manage visitor check-in and day-to-day front desk operations
• Answer and route incoming phone calls
• Coordinate incoming and outgoing mail, packages, and deliveries
• Respond to customer inquiries via phone, email, website submissions, and social media
• Assist customers with orders, product questions, and general inquiries
• Research and resolve customer concerns and escalated issues
• Monitor customer portals for orders, shipping notifications, and updates
• Collaborate with internal teams to support customer and operational needs
• Assist with facility-related concerns and other administrative needs as needed

Skills

Communication

Multitasking

Attention to detail

Problem solving

Customer focus

Calm under pressure

Education

High School Diploma or equivalent

Tools

Microsoft Office

Excel

Job description

Salary: USD20 - USD22 per hour

LaSalle Network is partnering with a well-established educational products company to hire a Customer Support Specialist to join their team in Vernon Hills, IL. This is a great opportunity for a customer-focused professional who enjoys interacting with people, solving problems, and working as part of a collaborative team.

What You'll Do

• Serve as the first point of contact for visitors and create a welcoming, professional experience
• Manage visitor check-in and day-to-day front desk operations
• Answer and route incoming phone calls
• Coordinate incoming and outgoing mail, packages, and deliveries
• Respond to customer inquiries via phone, email, website submissions, and social media
• Assist customers with orders, product questions, and general inquiries
• Research and resolve customer concerns and escalated issues
• Monitor customer portals for orders, shipping notifications, and updates
• Collaborate with internal teams to support customer and operational needs
• Assist with facility-related concerns and other administrative needs as needed

What We're Looking For

• High School Diploma or equivalent required
• 1–3 years of customer service, reception, front desk, or administrative experience
• Proficiency with Microsoft Office applications, including basic Excel
• Strong verbal and written communication skills
• Excellent organization and multitasking abilities
• High attention to detail and accuracy
• Strong problem-solving skills and follow-through
• Positive, professional, and customer-focused attitude
• Ability to remain calm and effective in a fast-paced environment

Compensation

$20.00–$22.00/hour, based on experience

Schedule

Monday–Friday, 8:00 AM–4:30 PM

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying. No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.