CUSTOMER SVC/CLERK

Kroger; Crystal Lake (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Employee Assistance Program

Associate discounts

Tuition reimbursement

Training programs

Job summary

Kroger in Crystal Lake, IL is looking for an enthusiastic team member to deliver exceptional customer service and enhance shopping experiences. Your role will involve interacting with customers, assisting during checkout, and supporting front-end operations.

The ideal candidate should have a High School Diploma or GED, strong interpersonal skills, and the ability to thrive in a fast-paced environment. This on-site position offers valuable benefits including healthcare, flexible scheduling, and tuition reimbursement.

Qualifications

• 6 months related experience or training; or equivalent combination of education or experience.
• Must be able to perform the essential job functions of this position with or without reasonable accommodation.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction.
• Provide friendly and efficient customer service.
• Greet customers in a genuine and friendly manner.
• Anticipate customer needs and respond to questions.
• Oversee front end operations to meet sales and profit goals.
• Train and monitor associates on front end policies.

Skills

Effective interpersonal and customer service skills

Good math skills

Sound judgement/decision making skills

Friendly, approachable, and outgoing demeanor

Ability to work in a fast-paced environment

Good oral and written communication skills

Education

High School Diploma or GED

Tools

Microsoft Office Word

Microsoft Excel

Job description

Crystal Lake, IL, United States (On-site)

Job Description

Deliver a high level of service and excellent customer experience by resolving customer concerns. Identify and communicate opportunities that could improve operations and create a better shopping experience. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Demonstrate teamwork to ensure customer satisfaction and a pleasant working and shopping environment
• Provide friendly and efficient customer service by demonstrating sincerity, patience and respect in all customer interactions and by thanking customers for their business
• Greet customers in a genuine and friendly manner throughout the store and assist them by escorting them to products, loading/unloading heavy items and helping them to retrieve out of reach items
• Anticipate customer needs; effectively communicate with them and respond to questions and resolve issues in a timely manner to strengthen customer loyalty
• Oversee front end operations to meet or exceed sales, profit and labor goals through effective cost control, labor efficiencies, excellent service and shrink control; ensure front end cleanliness, maintenance and sanitation
• Determine work priorities and task lists to consistently maintain adequate front end conditions
• Ensure prompt, accurate customer check-out and front-end associates adhere to company policies, as well as local, state and federal laws/regulations
• Train, monitor and coach associates on all front end policies and procedures including proper handling of product, tender and coupons, scanning error procedures and price checks to reduce shrink and waste
• Communicate pricing and signage discrepancies to the pricing coordinator
• Provide back-up coverage for the service operations manager in their absence (excluding hiring and discipline)
• Gain/maintain thorough knowledge of checkout transactions policies and procedures, operations and bookkeeping: complete voids, refunds, daily exception reports, perform cash tender pickups, coin canister exchanges, till/coupon audits per company standards
• Operate equipment (e.g., scanner, register, scale, check approval machine) per company standards
• Assist with front-end functions (e.g., checkout transactions, stocking, bagging, cart collection and cleaning)
• Comply with and reinforce all food safety, sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management; report any illegal activity
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Minimum Qualifications

• High School Diploma or GED
• 6 months related experience or training; or equivalent combination of education or experience
• Effective interpersonal and customer service skills
• Good math skills (ability to add, subtract, multiply and divide)
• Sound judgement/decision making skills
• Friendly, approachable/outgoing demeanor/team player
• Ability to work in a fast paced environment
• Good oral and written communication skills

Desired Qualifications

• Familiar with Microsoft Office Word and Excel

Job Info

• Job Identification 142689
• Job Category Store Operations
• Posting Date 07/28/2025, 06:08 PM
• Locations 105 Northwest Hwy, Crystal Lake, IL, 60014, US (On-site)

Benefits

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.