Customer Service Representative

The LaSalle Network; Vernon Hills (IL); Hybrid; USD 28,000 - 30,000; Part time

Job summary

The LaSalle Network is seeking a Customer Service Representative to join a well-established educational products company in Vernon Hills, IL.

You will respond to inquiries, assist with orders, monitor portals, and resolve issues in a collaborative team environment.

Qualifications

• High School Diploma or equivalent.
• 1–3 years of customer service experience.
• Proficiency with Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent organization and multitasking abilities.
• High attention to detail and accuracy.
• Strong problem-solving skills and follow-through.
• Positive, professional, and customer-focused attitude.

Responsibilities

• Respond to customer inquiries via phone, email, and online platforms.
• Assist customers with orders, shipments, product questions, and general inquiries.
• Monitor customer portals for order activity, updates, and shipping notifications.
• Research and resolve customer concerns and escalated issues.
• Maintain accurate customer records and documentation.
• Monitor and respond to customer feedback and reviews.
• Identify opportunities to improve processes and the overall customer experience.
• Collaborate with internal teams to ensure customer needs are addressed quickly and effectively.

Skills

Customer service

Communication

Organization

Attention to detail

Problem solving

Education

High School Diploma

Tools

Microsoft Office

Job description

Salary: USD20 - USD22 per hour

LaSalle Network is partnering with a well-establishededucational products company to hire a Customer Service Representative to join their team in Vernon Hills, IL. This is a great opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working as part of a collaborative team.

What You'll Do

• Respond to customer inquiries via phone, email, and online platforms
• Assist customers with orders, shipments, product questions, and general inquiries
• Monitor customer portals for order activity, updates, and shipping notifications
• Research and resolve customer concerns and escalated issues
• Maintain accurate customer records and documentation
• Monitor and respond to customer feedback and reviews
• Identify opportunities to improve processes and the overall customer experience
• Collaborate with internal teams to ensure customer needs are addressed quickly and effectively

What We\'re Looking For

• High School Diploma or equivalent required
• 1–3 years of customer service experience
• Proficiency with Microsoft Office applications
• Strong verbal and written communication skills
• Excellent organization and multitasking abilities
• High attention to detail and accuracy
• Strong problem-solving skills and follow-through
• Positive, professional, and customer-focused attitude

Why Consider This Opportunity?

This is more than a traditional customer service role. You\'ll be joining a collaborative team with a strong company culture and opportunities for professional growth. The organization places a strong emphasis on employee development and creating a positive team environment.

Position Details

• Compensation: $20.00–$22.00/hour, based on experience
• Schedule: Monday–Friday, 8:00 AM–4:30 PM
• Benefits: LaSalle Network consultants are eligible to enroll in benefits. For details, visithttps://www.thelasallenetwork.com/consultants/
• Work Model: Hybrid — 3 days onsite / 2 days remote
• Employment Type: Contract-to-Hire