Front Desk & Customer Operations Specialist

INTEGRA Biosciences Corp.; Hudson (NH); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Paid time off

Holidays

Professional development

Job summary

INTEGRA Biosciences Corp in Hudson, NH is seeking a friendly Front Office Representative to manage front desk operations, greet visitors, answer calls, and provide exceptional customer service while supporting order entry and administrative tasks. You will maintain accurate customer data, handle mail and deliveries, coordinate supplies, and assist with meeting logistics.

The role requires a professional appearance, strong communication skills, and the ability to multitask in a fast-paced

Qualifications

• Previous experience in a receptionist/front office or administrative support role.
• Excellent interpersonal and customer service skills with a positive, approachable attitude.
• Strong verbal and written communication skills.
• Outstanding organizational and time management abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Comfortable working with the Microsoft Office Suite, including Outlook, Teams, Word, and Excel.
• Ability to work independently while also contributing effectively as part of a team.
• Professional appearance and demeanor.
• High School diploma or equivalent.

Responsibilities

• Welcome guests, customers, and employees in a friendly and professional manner.
• Serve as the primary point of contact at the front desk.
• Answer and route incoming phone calls to appropriate departments and personnel.
• Provide exceptional customer service by responding to questions and requests promptly.
• Enter and maintain customer and company data accurately; review for completeness.
• Manage and monitor shared customer service email inboxes.
• Respond to routine inquiries or direct requests to the appropriate team.
• Process customer orders and assist with order management.
• Maintain office supply inventory and coordinate orders as needed.
• Handle incoming mail and deliveries.
• Check in visitors and issue guest badges electronically.
• Ensure front reception area remains organized and welcoming.
• Restock refrigerators and kitchen/breakroom supplies.
• Coordinate lunch arrangements for meetings and visits.
• Assist with additional administrative tasks as assigned.

Skills

Customer service

Interpersonal communication

Verbal and written communication

Organizational skills

Time management

Multitasking

Attention to detail

MS Office

Independent work

Team collaboration

Education

High School diploma or equivalent

Tools

Microsoft Office Suite

ERP systems (INFOR)

CRM systems (Salesforce)

Job description

INTEGRA Biosciences Corp in Hudson, NH is seeking a friendly Front Office Representative to manage front desk operations, greet visitors, answer calls, and provide exceptional customer service while supporting order entry and administrative tasks. You will maintain accurate customer data, handle mail and deliveries, coordinate supplies, and assist with meeting logistics.

The role requires a professional appearance, strong communication skills, and the ability to multitask in a fast-paced