Front Desk Representative

Inclusion Med Spa; Village of Pittsford (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A growing medical spa is seeking a Front Desk Representative in Fairport, NY. This full-time, on-site role involves managing front desk duties, greeting clients, handling inquiries, and providing exceptional customer service. The ideal candidate will have excellent phone etiquette, strong multitasking skills, and a high school diploma. Come join our dedicated team in a welcoming and innovative environment.

Qualifications

• Must have excellent phone etiquette and ability to manage receptionist duties.
• Strong customer service skills are essential to support clients effectively.
• Proficiency in office management software is a valuable asset.

Responsibilities

• Greet clients and manage front desk interactions with proper etiquette.
• Handle phone calls and inquiries professionally.
• Manage reservations and coordinate client appointments.

Skills

Excellent Phone Etiquette

Strong Customer Service

Reservation Management

Multitasking

Education

High school diploma or equivalent

Additional education in hospitality

Tools

Office management software

Job description

Overview

Inclusion Med Spa is growing! We offer luxurious, all-inclusive experiences designed to help clients look and feel their best. We specialize in a wide range of advanced aesthetic treatments, including Neurotoxins, Dermal Fillers, Laser Treatments, rejuvenating facials, and more. Our spa is dedicated to creating a welcoming and inclusive environment, combining the latest aesthetic technology with personalized care to deliver exceptional results. We are committed to ensuring unparalleled customer care and comfort.

Role Description

This is a full-time, on-site role for a Front Desk Representative at Inclusion Med Spa located in Fairport, NY. The Front Desk Representative will be responsible for managing receptionist duties, including greeting clients, handling phone calls with proper etiquette, making reservations, and providing exceptional customer service. Daily tasks include coordinating client appointments, maintaining the reception area, and supporting the team with administrative tasks to ensure smooth operations.

Responsibilities

• Greet clients and manage front desk interactions with proper etiquette.
• Handle phone calls and inquiries with professional communication.
• Make and manage reservations; coordinate client appointments.
• Provide exceptional customer service and support to clients and the team.
• Maintain and organize the reception area for a welcoming environment.
• Support the team with administrative tasks to ensure smooth operations.

Qualifications

• Excellent Phone Etiquette and Receptionist Duties skills
• Strong Customer Service and Reservation management skills
• Proficiency in office management software is an advantage
• Ability to multitask and manage time effectively
• High school diploma or equivalent; additional education in hospitality or related field is a plus

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Medical Practices